CSM Magazine

NOVEMBER 22, 2023

Well, a glance at some hard numbers illustrates the dramatic transformation of the retail landscape… According to a survey by Adobe Analytics, online sales during Black Friday continue to rise. In 2018, online sales accounted for $6.22 Fast forward to last year, and sales hit a record $9.12 from the previous year.

Online Experience 52

Online Experience Retail e-support Groups 52

ProProfs Chat

JULY 30, 2021

Stackla research brings forth the fact that 86% of customers look out for brand authenticity before they support a brand. McDonalds saw an increase in sales of 5.5% in the Q4 of 2018. Former CEO of McDonalds, Steve Easterbook confirms that brand perception is one factor that helped the company grow in the last quarter of 2018.

Brands 111

Brands Net Promoter Score Social Media e-support 111

C Space

JUNE 1, 2020

This year’s September issues of fashion magazines, usually published in mid-August, are likely to drop back to September this year, allowing more time for ads and samples to roll in. And hopefully retailers will create new selling seasons so October isn’t when all of fall goes on sale.”. Dollar Tree’s first-quarter sales rose 8.2%

Brands 52

Brands Multi-Channel Conference Advertising 52

West Monroe

OCTOBER 18, 2021

From newspapers and magazines to Amazon Prime and Peloton, they’ve been part of consumers’ lives for decades. adults now have subscription services, up from 79% in 2018. That led Howard Bank to support its subscription-based service offering with a custom-built digital product: a mobile app. subscriptions.

Banking 40

Banking B2B B2C Self Service 40

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

CSM Magazine

APRIL 28, 2021

Scott Sinatra joins as Chief Revenue Officer having been key to scaling the employee engagement and retention platform Glint across Europe and Asia before its acquisition by LinkedIn in 2018. Fraser Aitken joins as Vice-President of Sales, while Shannon Franzen and Audrey Sullivan join the team to lead Western and Central US operations.

Customer Experience 52

Customer Experience Customer Service Marketing Abandon Rate 52

Currency Alliance

NOVEMBER 14, 2019

To support digital transformation, your customer data needs to be in a single CRM that actions data using a single campaign management system. Tarte Cosmetics, which won an award at the 2019 Loyalty Magazine Awards, ‘rewarded members for being engaged, not just for purchases’ – and profitably so. The tide is turning.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40