ijgolding
JANUARY 22, 2018
Prevent negative social media posts by keeping customer experience front of mind with all employees regardless of whether their role is typically client-facing, and by taking these four steps to creating a positive customer experience. Design your website with user-experience in mind.
Comm100
DECEMBER 1, 2017
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience.
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Clarabridge
MAY 11, 2018
Recapping Day 3 of C3 2018 . We did it – just like that, Clarabridge’s 10th Annual Customer Connections Conference (C3) has officially come to a close. After donning 80s garb and rocking out to The Legwarmers on Tuesday night, everyone came together one last time to discuss the exciting future of customer experience.
LiveChat
FEBRUARY 13, 2018
Bot creation is considered to take a center stage by the year 2021 and these changes will start picking up in 2018 henceforth. By definition, chatbots are basically computer-generated programs with the capability to converse with the user through messages. Artificial intelligence is not meant for just a few big companies.
Answer Dash
MAY 7, 2018
Artificial intelligence will be a mainstream customer experience investment in the next couple of years. 47% of organisations will use chatbots for customer care and 40% will deploy virtual assistants,” ( Gartner ). This constitutes about 40 percent of the overall $9.5 trillion to $15.4
Interactions
JANUARY 16, 2019
With a new year upon us, we’re looking forward to all of the exciting things Intelligent Virtual Assistants can bring to the customer care table. We wrapped up 2018 with a look back at the year’s biggest customer care trends , and we’re excited to see what 2019 has in store for the technology industry.
Lithium
JUNE 11, 2019
Hi, I’m writing to let you know that Lithium has made the decision to sunset the Klout service, effective May 25, 2018. Lithium is committed to providing you with the technology and services that will enable you to differentiate your customer experience. An update on Klout. Thank you for your business. Pete Hess.
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