Magellan Solutions

JUNE 13, 2020

This fashion retailer has a creative way of using live chat support. The implementation of this online live chat assistance solution has seen a positive increase in the retailer’s ROI. This enables consumers to feel understood and most importantly, heard by the brand. Warby Parker.

Company 52

Company Retail Ecommerce Apparel 52

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Currency Alliance

DECEMBER 13, 2018

The Economist, November 2018. Greater investment to meet consumers’ insatiable appetite for experiences. The brands we reported on in 2018 have already proven it can be done – but they were only the beginning of a much brighter, more profitable future in loyalty marketing. 2018 saw a 14.2% Smarter budgeting.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

Feedbackly

SEPTEMBER 26, 2018

That’s why consumers often complain about horrible customer service stories form big telecom companies, and it’s why you have almost no chance of getting in contact with a real human from Facebook or Google when you are experiencing issues. Consumer Expectations. The ROI of Good Customer Experience.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

delighted

AUGUST 9, 2019

Customer testimonials work in a similar fashion — when someone who is on the fence sees others enjoying a product or service, they’ll be more likely to give it a try as well. In fact, a recent brand trust survey found “41% of consumers saying they don’t trust brands’ marketing communications to be accurate and truthful.” B2B and SaaS.

Marketing 50

Marketing Social Media Net Promoter Score Effort Score 50

ERDM

JANUARY 22, 2019

Traditionally, marketers put customers into one of two buckets: business-to-business (B2B) or business-to-consumer (B2C). Millennial and Generation Z consumers have unprecedented high expectation levels when it comes to CX. SEVEN CRITICAL POINTS FOR ENGAGEMENT Consumers often experience frustration when interacting with brands.

Customer Experience 53

Customer Experience Video Sales ROI 53

ERDM

JANUARY 22, 2019

Traditionally, marketers put customers into one of two buckets: business-to-business (B2B) or business-to-consumer (B2C). Millennial and Generation Z consumers have unprecedented high expectation levels when it comes to CX. SEVEN CRITICAL POINTS FOR ENGAGEMENT Consumers often experience frustration when interacting with brands.

Customer Experience 49

Customer Experience Video Sales ROI 49

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Customer data: maximize ROI. You can see this in the Gartner CMO survey: Loyalty marketing has traditionally suffered from the difficulty in measuring ROI (especially in the short-term). Maximize ROI from Customer Data.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

FEBRUARY 10, 2020

In early 2018, the supermarket issued a ‘slap in the face to loyal customers’ when it slashed the value of its points, replacing mostly 4x redemptions with 3x redemptions. fashion (Adidas). consumer goods (Fitbit). All that said, the program isn’t perfect. in Clubcard points was worth £6 in rewards tokens. utilities (AGL).

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Comm100

FEBRUARY 6, 2018

All data is the most recent information available as of the beginning of 2018. Studies show that consumers prefer and are more satisfied with live chat over other communication methods, and Comm100 makes it easy for businesses to deliver on these preferences. Business Seeks Industry-Leading CRM. SalesForce. Business size : Enterprise.

Software 105

Software Customer Engagement Engagement Omni-Channel 105