Top 3 CX trends banks need to be aware of in 2022
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DECEMBER 2, 2021
Read on to understand the top 3 CX trends you need to be aware of in 2022 to stay ahead of the game. According to the American Customer Satisfaction Index, satisfaction with banks steadily fell from 2018-2020, though leveled out more in 2021. . Speak like a human. Personalization.
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