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Top 3 CX trends banks need to be aware of in 2022

Interactions

Read on to understand the top 3 CX trends you need to be aware of in 2022 to stay ahead of the game. According to the American Customer Satisfaction Index, satisfaction with banks steadily fell from 2018-2020, though leveled out more in 2021. . Speak like a human. Personalization.

Banking 62
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Why the retail apocalypse is really a renaissance, and what your company can do about it

Alida

But despite predictions that more than 3,800 stores are expected to close in 2018, the death of retail, much like Mark Twain, may have been reported prematurely. Despite headlines painting a bleak picture of a coming retail apocalypse , there is data to support that the industry is poised to grow. between 2017 and 2022.

Retail 243
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Medical imaging modalities: A spotlight on the liver

Clarivate

1] This week marks World Liver Day (April 19th), an initiative to raise awareness of liver health that is supported by major liver associations, such as the European Association for the Study of the Liver (EASL) and the American Association for the Study of Liver Diseases (AASLD). [2] Global burden of liver disease: 2023 update. Eur J Cancer.

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Conjura Raises €15 Million Series A Round to Pioneer the Future of E-commerce with AI-Driven Analytics

CSM Magazine

Funding to further enhance its leading technology and bring 360-degree data analytics solution to new markets. Conjura , the leading e-commerce data analytics platform, today announced it raised €15 million in Series A funding. “It is a data driven decision making platform designed for next generation e-commerce.

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11 Best Survey Tools to Gather Feedback 2024

SurveySensum

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. It is a well-liked choice for companies that collect and analyze data from their customers and staff.

Tools 52
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11 Best Online Survey Tools to Gather Feedback 2024

SurveySensum

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. It is a well-liked choice for companies that collect and analyze data from their customers and staff.

Tools 52
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Jersey Telecom Chooses Encoded Payment Solutions for Security and Enhanced Customer Experience

CSM Magazine

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that JT (Jersey Telecom) has successfully implemented its Gateway Services, Agent Assisted, PayByLink and E-Commerce Payments technology. E-Commerce payments. IVR Payments.