OpinionLab
AUGUST 23, 2016
Theme 2: Customer journey maps are the answer to your problems. Takeaway one leads neatly into the second takeaway from eTail East: how do you create a frictionless, enriching and consistent customer journey at all touchpoints? Customer journey mapping. The key to this?
CX Journey
JUNE 22, 2017
It was published on their blog on October 25, 2016. In this second part of a two-part series, I continue detailing some important ways to ensure that your company is putting the customer at the center of all it does. In Part 1 of this two-part series, I left off with Step 3: Outline the Customer Lifecycle.
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OpinionLab
JUNE 24, 2016
I was pleasantly surprised by the number of break through ideas that originated from focusing on specific customer journeys that were broken – technically, logically, or physically. Working backwards with the end goal in mind provides an opportunity to improve the customer journey. 2) Become a story teller.
Second to None
FEBRUARY 4, 2020
Alongside overall digital influence growth, mobile’s in-store influence has also expanded from 5 percent in 2013 to more than one-third (37 percent) in 2016. 3-18, 2016. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. About the survey.
Lumoa
OCTOBER 12, 2020
Customer-centric businesses are not only more relevant to customers, but 5x more likely to be a top competitor in their industry, and 4x more profitable than competing businesses that don’t focus on customer experience (Forrester, 2016).
Strativity
APRIL 19, 2016
“Touchpoint Dashboard has a large existing base of global clients, with a strong concentration in Europe”, stated Lior Arussy, CEO Strativity Group and Touchpoint Dashboard, “Danny has been a partner of Touchpoint Dashboard in the Netherlands since 2012 and he has an extensive knowledge of journey mapping and customer experience.”.
ChurnZero
JANUARY 13, 2023
As such, leaders must engage more of their customers at scale through digital programs that support low-touch segments with a more focused approach than ever before. The post-sales customer journey will also become more intelligent as organizations accelerate their use of cutting-edge data and technologies.
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