Tricia Morris

OCTOBER 19, 2015

CRMUG Summit 2015 landed record-setting attendance numbers recently with Microsoft Dynamics CRM users across sales, marketing and service converging to share use cases, tips and successes in their areas of expertise. The report finds that CRM buyers are budgeting for 2016 now, and projected 2016 CRM spend will be up 22% over 2015.

Self Service 40

Self Service Wireless Customer Service CRM 40

Provide Support

NOVEMBER 3, 2015

That is why it is important to offer not only a top-notch customer service, but also to provide access to various ecommerce website communication channels which your customers can use to get in touch with your customer care team. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2015.

Ecommerce 40

Ecommerce Exceptional Customer Service How To Communication 40

Provide Support

NOVEMBER 3, 2015

That is why it is important to offer not only a top-notch customer service, but also to provide access to various ecommerce website communication channels which your customers can use to get in touch with your customer care team. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2015.

Ecommerce 40

Ecommerce Exceptional Customer Service Communication Customer Care 40

Provide Support

AUGUST 18, 2015

There are so many tips online on how to boost customer satisfaction that sometimes one can get lost in the flood of information. Recent CX Act research 2015 “ Omni-Channel Customer Care Study ” revealed that there are 3 most important drivers of customer satisfaction. Human contact.

Customer Satisfaction 40

Customer Satisfaction Omni-Channel Customer Service Multi-Channel 40

Clarabridge

AUGUST 28, 2015

If this is still a mystery to you, you will quickly understand when you need to provide customer service. Important Tip: If your brand operates internationally and works with multiple social media teams across the globe, go beyond simply monitoring. In any customer service environment, flexibility is key.

Customer Service 40

Customer Service Social Media Self Service Customer Care 40

Qualtrics

DECEMBER 3, 2021

Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Read our analysis and tips on balancing labor shortage with great CX. Key labor statistics. Unfortunately, it will only continue.

Customer Experience 49

Customer Experience How To Employee Experience Hospitality 49

Comm100

AUGUST 23, 2018

Starbucks’ mobile app has other interesting features that further improve the customer experience, including digital tipping, Shake to Pay, and a rewards system that incentivizes purchases by offering free food and drinks. The app even tells customers the songs playing in-store and lets them save the music to a playlist on Spotify.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ShepHyken

MARCH 17, 2017

Moore’s customer service tip in a persistent messaging environment is to create specific teams for each client – because in the end, when you are at the human connection level, your customer service is only as good as the people providing that support.

Customer Service 92

Customer Service How To Connections Social Media 92

transcosmos Information Systems

SEPTEMBER 10, 2015

Providing great customer service though is something that must extend to your social media channels. More than using social media for promotions, it can also be used to provide customer service, known more commonly as social customer care. Here are some tips on how you can do that.

Social Media 48

Social Media Customer Service Exceptional Customer Service Study 48

transcosmos Information Systems

SEPTEMBER 10, 2015

Providing great customer service though is something that must extend to your social media channels. More than using social media for promotions, it can also be used to provide customer service, known more commonly as social customer care. Here are some tips on how you can do that.

Social Media 48

Social Media Customer Service Exceptional Customer Service Study 48

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Stella Connect

MAY 4, 2017

We like “ Top 3 Failure Points for Work-at-Home Programs ”—particularly Michele’s tips for a less isolated, more engaged service team. In 2015, she became Director of Call Center Operations for Renaissance Dental, where service team morale was low and turnover was painfully high. Overcoming Hiring, Training, and Onboarding Challenges.

Contact Center 40

Contact Center Omni-Channel Conference Employee Engagement 40

ShepHyken

AUGUST 12, 2016

Adam Toporek is an internationally recognized customer service expert, keynote speaker , and workshop leader. He is the author of Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick ® blog.

Customer Service 48

Customer Service Course Customers Interaction 48

Tricia Morris

AUGUST 21, 2015

The Right People Want and Need the Right Tools: In a recent Aberdeen survey, customer service agents said that having better technology tools was more important to them than getting paid more. Hire a happiness hero, customer champion or happiness engineer. (2)

CRM 40

CRM Customer Focused Self Service Conference 40