CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 14, 2023

Since implementing the cloud-based 6-in-1 solution, EB Gas has seen a 20 percent increase in the number of routine service jobs it can allocate and engineers are 30 percent more efficient capturing onsite information using mobile devices which are live-linked to the back-office system.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

FEBRUARY 11, 2022

Using the BigChange platform, the West Midlands company has also reduced the resource required to manage its field service operation and has improved customer service with automatic job scheduling, reporting and invoicing. Since that day the support we have had from BigChange has been excellent.”. About BigChange.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

Experience Investigators by 360Connext

NOVEMBER 20, 2014

According to a Deutsche Bank report , during the last decade the SaaS category grew 11X in market cap value, and its share of the total software market capitalization grew from 2% to 14%. She has spoken at several conferences over the years on B2B and B2C social strategies and online reputation management.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

CSM Magazine

JANUARY 12, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation. .”

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

FEBRUARY 23, 2023

The Essex-based company, which provides Lighting and Electrical, EV charging, Fire and Life Safety, Refurbishment, and Security services, has virtually eliminated paperwork with the cloud-based software that provides customisable, digital workflows, real-time vehicle tracking and intelligent scheduling of field engineers.

Groups 52

Groups Management Customer Relationship Management CRM 52

CSM Magazine

DECEMBER 2, 2021

Trustee Fire and Security has boosted productivity by 25 per cent using the latest field service management software. . That has led to productivity gains across the office and field service operations of around 25 per cent. However, it’s customer service where the greatest benefits are being realised.

Technology 52

Technology CRM Customer Relationship Management Financial 52

CSM Magazine

MARCH 30, 2022

Using the cloud-based platform, AinsCo has made efficiency gains across the board, reduced operational costs and improved customer service. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

CRM 52

CRM Transportation Customer Relationship Management Exercises 52

CSM Magazine

NOVEMBER 8, 2022

Customised worksheets such as tank cleaning reports and consignment notes can be completed simply by our engineers, which is complemented by easy access to important safety information such as method statements and risk assessments via the BigChange app,” he continued. ” About BigChange.

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52

CSM Magazine

JULY 4, 2022

VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software. Using the cloud-based platform, VME delivers 100 per cent of its client reports electronically and has moved its business to an entirely paperless system. ” About BigChange.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

CSM Magazine

JULY 26, 2022

When I joined the business, I knew that if we wanted to protect existing contracts and secure new ones, we needed to be transparent in our service delivery and offer real-time digital customer reporting. “We looked at a few systems, but they were overly complicated and expensive,” he continued.

Company 59

Company Customer Relationship Management CRM Innovation 59

CSM Magazine

JANUARY 17, 2022

Pinnacle provides integrated Facilities Management across all sectors and the frontline operation makes around 1,400 call outs per day with an 80/20 split between scheduled and reactive. About BigChange.

Groups 52

Groups Customer Relationship Management CRM Financial 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.

Customer Relationship Management 52

Customer Relationship Management CRM Software Resources 52

CSM Magazine

MARCH 16, 2022

BigChange enables us to offer a far higher level of service in terms of digitised, evidence-based compliance and reporting than a company that still uses a paper-based system. Quora uses BigChange in its electrical, service and maintenance, and water treatment divisions. About BigChange.

Groups 52

Groups Customer Relationship Management CRM Healthcare 52

CSM Magazine

NOVEMBER 2, 2021

“We’re in an increasingly competitive market and it is crucial to keep ahead’” says Paul Quealey, MD, Complete Shutter Services. Our clients are also now much more demanding when it comes to reporting on jobs – they expect accurate and real-time reports. About BigChange.

Competitive Advantage 52

Competitive Advantage Customer Relationship Management CRM Software 52

ReviewTrackers

JULY 12, 2019

Also, between research and negotiations, there are a hundred other things to consider: loan costs, maintenance and insurance, vehicle history reports, safety ratings, rebates and financing programs, what-have-you. 63 percent of respondents said that data analytics allow them to more accurately predict customer needs and desires.

Automotive 77

Automotive Customer Experience Social Media Analytics 77

ReviewTrackers

JULY 12, 2019

Also, between research and negotiations, there are a hundred other things to consider: loan costs, maintenance and insurance, vehicle history reports, safety ratings, rebates and financing programs, what-have-you. 63 percent of respondents said that data analytics allow them to more accurately predict customer needs and desires.

Automotive 72

Automotive Customer Experience Social Media Analytics 72

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

CSM Magazine

JULY 12, 2022

Gym equipment repair specialist Upholstery2u, is using the latest technology to streamline workflows and boost customer service levels. “We chose BigChange as it was relevant to our industry with many features that suit our specific needs,” commented Daniel Boyle, Managing Director of Upholstery2u. About BigChange.

Management 11

Management Customer Relationship Management CRM Report 11

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

NOVEMBER 30, 2023

With real-time connected mobile app and back-office system, BigChange helped Burry improve both office and field efficiency, reduce paperwork, and improve customer service with better reporting and faster invoicing. Burry has also opened a new regional office and completed nearly 13,000 jobs in the last twelve months.

Customer Relationship Management 52

Customer Relationship Management CRM System Report 52

CSM Magazine

MARCH 27, 2024

.” D2 Facilities implemented the BigChange system to replace previous electronic workforce management packages which were failing to keep up with changing requirements and were becoming increasingly expensive. Intelligent scheduling of engineers is improving operational efficiency and reducing travel times and costs.

Management 52

Management Customer Relationship Management CRM System 52

CSM Magazine

FEBRUARY 7, 2024

Operating across the UK with 5 service delivery teams, JBC provides emergency call out services 24/7, 365 days a year, all within a 4-hour response time. With more extensive reporting needs, often relating to health and safety procedures and compliance, JBC service delivery coordinators were facing processing bottlenecks.

Industry 52

Industry Customer Relationship Management CRM System 52

CSM Magazine

MARCH 22, 2023

Engineers no longer have to physically check-in at the start and end of each working day, or as jobs are completed, and customer service levels are boosted with live updates and accurate ETAs. “Our customers rely on us to be the eyes and ears for their safety and security requirements and we rely on BigChange.”

Customer Relationship Management 52

Customer Relationship Management CRM System Resources 52

CSM Magazine

JULY 6, 2022

Using the cloud-based BigChange solution, Envirocare has boosted customer service with improved access to and sharing of time critical or site sensitive information. Envirocare has received 11 consecutive RoSPA Gold Awards for health and safety and prides itself on the quality of care it delivers. About BigChange.

Customer Relationship Management 59

Customer Relationship Management CRM System Resources 59

CSM Magazine

JANUARY 24, 2023

We were still manually producing paper job sheets which, when completed, needed scanning for historical reporting, and the tracking and navigation didn’t ‘talk’ to each other or other management processes. . “These systems did boost productivity and reduce administration, but only in part.

Customer Relationship Management 52

Customer Relationship Management CRM System Report 52

CSM Magazine

MARCH 1, 2022

Using BigChange, Morgans has achieved the highest levels of automation with the platform underpinning every aspect of the business including workforce management, customer communications, reporting and invoicing. About BigChange.

Customer Relationship Management 52

Customer Relationship Management CRM Financial Innovation 52

SmartKarrot

JANUARY 18, 2022

A report from Bain & Company predicted that “Indian SaaS companies will reach $30 billion in revenue by the year 2025”. The report also highlighted that the spending in space went up to 170% in 2020. Zoho is committed to offering outstanding customer service. CloudCherry.

Company 11

Company e-support Customer Journeys CRM 11