Comm100

NOVEMBER 6, 2017

Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is happiness (for you and your customers), abundance (of engagement and incoming cash flow), and longevity (of your corporation… social media is, after all, a major driver of what keeps businesses relevant nowadays).

Social Media 148

Social Media Examples Customer Service Tips 148

Magellan Solutions

OCTOBER 18, 2016

Most businesses spend the majority of their resources on getting new customers that they tend to ignore their most prized asset: their existing customer base or network. “It It is cheaper to retain than acquire a customer,” says 70% of respondents from Econsultancy/Responsys Cross-Channel Marketing Report 2013.

Customer Base 40

Customer Base Social Media ROI Customer Retention 40

Magellan Solutions

MAY 23, 2021

Therefore, they already know how to deal with customers’ concerns. It is an advantage if you’re a start-up company with minimal experience on how to handle customer care. Platforms such as social media and emails grew remarkably over the past couple of years. Customers’ Preference. Face-to-face Interaction.

Call Center 52

Call Center Social Media Entertainment Ecommerce 52

GlowTouch

JULY 2, 2020

The following best practices are meant to help you build, train, and manage a personable, successful live chat team who delivers exceptional customer care and support. Using a live chat service is a promise—a promise that an actual person will be on hand and ready to address your client’s customers’ concerns in real-time.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

Amity

JANUARY 30, 2014

. – Paul Chilensky, Former Vice President of Customer Success, Onshift Inc. Customer Success moves beyond SaaS and into more traditional companies #customersuccess [Tweet this!]. This proactive help, guiding customers to be successful just when they need it, is fundamental to great experiences that drives loyalty and success.

Customer Success 48

Customer Success Chief Customer Officer Net Promoter Score e-support 48

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ReviewTrackers

JULY 17, 2017

Rather, it’s simply the first (preferred) method of interaction of the majority of people. Living and working in the digital age, where information goes viral in an instant and people demand data at a moment’s notice, there’s no doubt that mobile-first has become synonymous with customer-first. Now, we whip out the smartphone.

Customer Experience 112

Customer Experience Social Media Hotels Consumers 112

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Comm100

OCTOBER 17, 2017

In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “ Kitchen Nightmares ” – a reality TV series that followed Ramsay’s attempts to help struggling food establishments improve their business. With the fame came a wave of social media engagement.

Social Media 122

Social Media Customer Service Customer Care Feedback 122

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Your call center experience gets more interesting when you know your customer well.

Call Center 52

Call Center Customer Service How To Net Promoter Score 52

Clarabridge

NOVEMBER 24, 2015

Although the holiday shopping period has become more spread out in recent years, Black Friday provides a window into how retailers are navigating these challenges and how taking a truly customer-centric approach can improve operations and drive revenue. Be willing to make changes—over time, or on the fly.

Omni-Channel 40

Omni-Channel Feedback Social Media Retail 40

Pointillist

AUGUST 18, 2021

Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Customer experience is all about cause and effect. You are always approaching business problems from the customer perspective.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40

Grade.us

JUNE 2, 2020

They provide the tools that allow you to automate review generation, monitor new reviews across the vast review site ecosystem, and share your best reviews on your website and with social media. Founded in 2013 by Jon Hall, Grade.us Monitoring social media campaigns? Traject Social gives you A to Z coverage.

Software 47

Software Management Net Promoter Score Multi-Channel 47

Martin Hill-Wilson

JUNE 8, 2015

So back to the question of multi-channel adoption, how are customers doing? After years of faithful marriage to phone based interactions, consumers have become slightly stir crazy judging by their uptake of all things digital. In those sectors any temporary shame from social media criticism is judged a short term headache.

Omni-Channel 40

Omni-Channel Multi-Channel Self Service Insurance 40

SmartKarrot

JANUARY 18, 2022

Zoho is committed to offering outstanding customer service. Instead of marketing, Zoho invests in R&D and customer service. Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. Paperflite.

Company 11

Company e-support Customer Journeys CRM 11

Amity

OCTOBER 31, 2016

Because part of my role at Venture Accelerator Partners was to do our internal marketing, I would also regularly feature Uberflip content as part of our social media curation strategy. Around 2013, we started to shift our focus. Even if you are in a small business, planning for scale is something you should start right away.

Customer Success 0

Customer Success Customers Metrics Sales 0

TechSee

DECEMBER 5, 2017

This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. . ” 2. Coveo.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116