2013 Analytics Customer Insights Customers 
Forrester's Customer Insights
DECEMBER 23, 2014
China has experienced a fast expansion of credit card usage in the past 10 years, accumulating more than 390 million credit cards by the end of 2013, around 16 times more than 2003. customer analytics. customer segmenation. marketing analytics. customer analytics. customer segmenation.
Experience Matters
MARCH 17, 2015
We just published a Temkin Group data snapshot, Customer Experience Expectations and Plans for 2015. We compared the results of this survey to the results of similar surveys that we completed in Q4 of 2010, Q4 of 2011, Q4 of 2012, and Q4 of 2013. 81% of respondents expect to put more focus on customer insights and analytics.
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Forrester's Customer Insights
AUGUST 25, 2014
Forrester surveys in China show that business data and analytics are increasing as the No. 1 technology priority for Chinese businesses; 55% of technology decision-makers in the country plan to use data and analytics to improve business decisions and outcomes in 2014, up from 43% in 2013. Customer Insights customer analytics'
Eptica
AUGUST 21, 2019
Date: Wednesday, August 21, 2019 Author: Steve Nattress - International Solutions Director Why it is time to check your chat solution is meeting customer needs. Author: Steve Nattress - International Solutions Director Chat is fast becoming a mainstream channel when it comes to customer service. Published on: August 21, 2019.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.
Hello Customer
MAY 17, 2020
“More than ever businesses have to listen to their customers”. This is the official press communication concerning Hello Customer’s latest fundraising round. Hello Customer aims to make its high-performance platform even more efficient and is gearing up to consolidate its growth, both in Europe and in the US.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.
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