InMoment XI

OCTOBER 10, 2022

Source: Peppers & Rogers Group, Customer Experience Maturity Monitor, 2009) An improved customer experience directly affects the bottom line. WHITE PAPER. Download the White Paper. The Power of a Good Customer Experience. The Art and Science of Email Survey Invitations.

Net Promoter Score 490

Net Promoter Score Survey NPS B2C 490

CX University

APRIL 2, 2024

Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. Environment: Characterized by trust and supportive relationships. Work: Work is meaningful and provides recognition and growth. A Challenge to CX Strategies?

Strategy 52

Strategy Financial Leadership Apparel 52

Clarivate

OCTOBER 5, 2023

A 2020 report by McKinsey & Company found that organizations that invested in innovation during the financial crisis of 2009 outperformed the market by 10% during the crisis and by 30% in the post-crisis years. Is this the right time for your team to make strategic investments in new ways of working?

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

datastax

JUNE 18, 2019

I’m quite familiar with Velocity because I’ve been attending it on and off since 2009. One of the most striking differences between this year’s conference and what I saw in 2009 is the focus on large-scale distributed applications. Apache Cassandra Architecture (white paper). READ NOW.

Conference 63

Conference Data Management Software 63

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy: 4 Overlooked Key Competencies white paper. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. 2 2009 Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand, Aberdeen Group. Customer Centricity. Customer Experience is Decided by You article.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

datastax

MAY 14, 2019

Back in 2009 the open software market was forecast to top $8 billion within a few years. Apache Cassandra Architecture (White Paper). Some of the leading tech companies that were early enemies of open source are now among its most strident and impactful supporters. READ NOW.

Software 93

Software Government Training System 93

Beyond Philosophy

SEPTEMBER 13, 2016

For instance, a 2009 social media use study by MarketingSherpa found that, among customers, learning about special offers and sales was a prime motivator for consumers to connect with companies through social media. Flexibility, and maintaining an approach that responds to changing stakeholder dynamics, is key.

Social Media 60

Social Media Multi-Channel B2C B2B 60