2009 Culture Financial Innovation 
Customer Bliss
MARCH 23, 2022
The beloved companies care for their employees, because they know this internal culture builds trust and inspires great work. In 2009, Netflix made cultural history when then chief talent officer Patty McCord and CEO Reed Hastings created a 124-page PowerPoint document entitled “Netflix Culture: Freedom & Responsibility.”
Experience Matters
DECEMBER 22, 2014
Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. Financial efficiency. Hall takes culture so seriously that he renamed the front office as the “Culture & Innovation Center.” Fan experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Clarivate
OCTOBER 5, 2023
A 2020 report by McKinsey & Company found that organizations that invested in innovation during the financial crisis of 2009 outperformed the market by 10% during the crisis and by 30% in the post-crisis years. He also notes the need to look at process transformation from a culture standpoint.
ClearAction
OCTOBER 25, 2022
You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Interestingly, every digitalization study reveals that primary success factors are cultural. Download File. Numerous participants enroll for general skill-building. Learn More.
Chadwick Martin Bailey
SEPTEMBER 22, 2020
Our culture is supportive, transparent, and engaging, which shows in our relationships with one other, our clients, and our work. What about that experience helped you to adapt, innovate, and/or grow? One project that stands out was when I was working at Toyota Financial Services. I feel like I’ve always been here.
Natalie Petouhof
MARCH 6, 2017
Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. of LearnVest.com, and The New York Times best-selling author of “Financially Fearless.”
ClearAction
FEBRUARY 7, 2016
Building a Customer-Centric Culture. Culture of Trust for Customer Experience Management BKM: Kimpton, Cisco. 4 Building Blocks for a Customer-Centric Culture article. Building a Customer-Centric Culture article. Growing a Customer Care Culture by Hiring Right BKM: Southwest, Nordstrom, Ritz-Carlton.
Expert insights. Personalized for you.
139 
Let's personalize your content