CSM Magazine
APRIL 19, 2021
With an enviable track record as a Microsoft Dynamics solution provider, Xpedition is ideally placed to implement the latest innovations into fashion brands who are facing the challenges of delivering the personalised, omni-channel buying experiences now demanded by discerning shoppers. About Voyado.
CX Ahead
FEBRUARY 27, 2018
The Nintendo DS launched in 2004 as a device with two complementary screens, one of which is a touchscreen (three years before the iPhone). Nintendo took one of the business’ greatest challenge – providing a truly omni-channel experience – and made it core to the design of the Switch.
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CSM Magazine
JULY 14, 2020
Omni-channel solutions include: Agent Assisted Card Payments. Contact centres should take charge now, reassuring customers that it’s safe to make card payments by getting back to basics and embracing the functionality of secure Agent Assisted Payment solutions. Back to basics with PCI DSS. E-Commerce payments. IVR Payments.
CSM Magazine
SEPTEMBER 29, 2022
Lucia in 2004, KM 2 Solutions has seen consistent and exponential growth across the Caribbean and Latin America. KM 2 Solutions ( KM2 Solutions ) operates omnichannel contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile.
Magellan Solutions
FEBRUARY 28, 2017
Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. Get to know them – You’ll need to understand millennials in order to enginner your omnichannel and cater to their specific preferences.
ijgolding
MARCH 20, 2018
I started EarlyBridge in 2004. I worked for a time for IBM as the program director for the North American contact center organisation, and in Paris as the head of direct channels. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. Unfortunately, not enough focus on omnichannel.
Team Support
JANUARY 20, 2021
We’ll conclude this series in Part 3 where we examine the report findings about why the time, effort, and costs required to provide assisted support make it imperative for companies to find ways to expedite issue resolution and bolster efforts to prevent issues with an omnichannel approach.
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