2004, Exceptional Customer Service and Omni-Channel

Part 2: B2B Customer Support Transformation Imperatives

Team Support

JANUARY 20, 2021

“It’s important to us at OmniFund that our customers feel heard and that we are proactive in setting expectations for time to resolving issues. It really helps us provide exceptional customer service.”. As noted previously in this post, proactive customer engagement is on the rise.

B2B

B2B Exceptional Customer Service Omni-Channel Report

The Rise of Millenials and the Need for an Omnichannel Call Center

Magellan Solutions

FEBRUARY 28, 2017

Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. Get to know them – You’ll need to understand millennials in order to enginner your omnichannel and cater to their specific preferences.

Call Center

Call Center Omni-Channel Social Media Rewards Programs

Customer Experience Update

Part 2: B2B Customer Support Transformation Imperatives

The Rise of Millenials and the Need for an Omnichannel Call Center

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