Magellan Solutions
NOVEMBER 7, 2023
They first delegated their technical support in India as early as 2004. Providing multilingual support services is essential for businesses with a global presence, as it ensures that customers can communicate in their preferred language, resulting in a positive experience and improved customer satisfaction.
Avaya
JANUARY 26, 2018
This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders.
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Optimove
NOVEMBER 14, 2019
Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. The Carma Marketing Hub enables advanced digital communications, specializing in email, SMS and push notifications.
Horizon CX
JANUARY 6, 2020
After earning a degree in Chemistry and performing moderately interesting work and building a moderate reputation within the field of analytical chemistry, I began to feel a bit constrained working in small spaces wearing a white lab coat and safety specs while running solitary experiments that didn’t involve contact with real people.
Amity
MARCH 26, 2018
In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today. This works especially well with a Customer Success Management Software , as it makes the activation of customer data and analytics a whole lot easier. >
Bob Hayes
MARCH 28, 2015
The American Statistical Association defines statistics as “the science of learning from data, and of measuring, controlling, and communicating uncertainty.” McKinsey estimates that the US faces a shortage of up to 190,000 people with analytics expertise to fill these data science jobs as well as a shortage of 1.5
Retently
JUNE 24, 2018
Besides this, they have more specific analytics and reporting features, allowing you to efficiently gather, analyze and act on the received customer feedback. Analytics, reports, and trends. Back in 2004, only 4 companies were offering it; today there are over 80+ to choose from. Trello, Asana, etc.). Typical NPS dashboard.
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