Customer Bliss

OCTOBER 3, 2017

Enrique Gómez Alonso is since February 2015 Chief Customer Officer in Zurich Insurance Spain. Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence. The Pay It Forward Question.

Chief Customer Officer 125

Chief Customer Officer ROI NPS Leadership 125

Qualtrics

OCTOBER 11, 2019

By building a culture of open and trusted communication, we can create a more engaging, creative, and authentic workforce where employees feel deeply connected to the goals and objectives of the organization. Feedback and organizations: Feedback is good, feedback-friendly culture is better. Academy of Management Review, 20, 709-734.

Culture 26

Culture Communication Multi-Channel Feedback 26

CSM Magazine

NOVEMBER 7, 2018

Demonstrated success in developing and scaling a strong entrepreneurial and innovative culture, attracting and retaining top talent, cultivating a sense of ownership throughout the organization, and leading successful teams. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management.

Engagement 40

Engagement Ecommerce Retail Competitive Advantage 40

CSM Magazine

APRIL 5, 2018

Demonstrated success in developing and scaling a strong entrepreneurial and innovative culture, attracting and retaining top talent, cultivating a sense of ownership throughout the organization, and leading successful teams. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

COPC

SEPTEMBER 9, 2019

Compared to 2015, our investment in human resources had reduced by half, but customer satisfaction was up at around 80%. The management of Ant Financial has built up, on a company level, a culture of service experience which breaks down the traditional barriers between customer service and other business functions.

Financial 40

Financial Self Service Customer Satisfaction Innovation 40

Helen Dewdney

JULY 31, 2015

Regulation (EC) 261/2004 applies to all flights wholly within the EU/EEA or Swiss region, or departing an EU/EEA or Swiss airport, or arriving in the region and with an EU/EEA or Swiss airline. Personally I don’t like this, it buys into the “compensation culture”. Passengers are entitled to compensation.

Airlines 30

Airlines Travel Hotels Consumers 30

Feedbackly

SEPTEMBER 26, 2018

Looking at Google’s search trends since 2004, we can see a steady increase in search popularity with a slight exponential curve – indicating that the interest will continue to grow more every year. For good reason too. 64% of people think that customer experience is more important than price in their choice of a brand.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56