GlowTouch

FEBRUARY 16, 2021

For consumers, it’s about convenience; for restaurateurs and others in food service, it’s often about survival. As more delivery apps enter the market, there are inevitable stumbles and lessons to be learned. Consumers spend upwards of $30 billion on U.S. food delivery market has enjoyed 20.2%

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

OCTOBER 16, 2020

Your company may have an exceptional marketing department, but if support and overall customer experience are lacking, your product or service will not achieve maximum results. Email support is also more time consuming than chatbots or phone support. However, email support can lead to unforced errors.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

APRIL 28, 2020

Mankind’s collective experience during the COVID-19 pandemic will no doubt play a large role in what consumers expect from support departments, and how companies meet or exceed those expectations. In response to COVID-19’s effect on the market, many companies are already transitioning away from customer support over the telephone.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

APRIL 16, 2021

Among the steps that SaaS companies can take to boost their customer service and retain their audience are: Aligning support strategy with customer expectations: Market research and data of existing customers should provide a thorough understanding of what expect of support. This has the potential to be a very long list. Tonya Morgan.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JULY 6, 2020

Help your brand resonate with consumers by conveying strong values. Investing in corporate social responsibility will allow you to build a positive reputation as a business that cares about its community, the environment, customers, and employees. Products and services that offer authentic value to consumers.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. She joined Google in 1999 as the company’s first marketing manager and led the initial development of several key consumer products including Google Images and Google Books.

Culture 40

Culture Company Competitive Advantage Conference 40

GlowTouch

APRIL 27, 2021

Wearable tech touched the public consciousness in a mass-market way in the 1970s with the release of the Walkman portable music device and a combination calculator/wristwatch that seeped into pop culture. Expected Market Growth. Consumer electronics like headsets, smart glasses, and smartwatches. Health-Related Innovation.

Trends 52

Trends Technology Fashion Sports 52