what-sets-the-best-contact-center-services-apart-you-may-be-surprised 
CSM Magazine
MAY 16, 2023
When selecting a contact center to assist your company, you want more than outsourced services. You want a partnership: a team of agents and managers that you would have been happy to hire. Protel BPO agents are selected from a fast-growing contact center labor pool.
Magellan Solutions
MARCH 26, 2024
Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Magellan Solutions
JULY 12, 2022
Inbound Call Center Partner Checklist. But as a small and growing business, you might not always have the time or the energy to sit your customers down and listen to their concerns, which is why an inbound call center might just be what you need. . What is an Inbound Call Center? . Customer Service.
Interactions
JUNE 13, 2019
And that’s no surprise considering the major shift in focus towards customer service. And because IVAs are able to handle so many more customer interactions without increasing costs from live agents or overtime, the result is decreased operational costs per contact. What does it mean for a contact center to be efficient?
Magellan Solutions
SEPTEMBER 11, 2021
How to start a multilingual call center services for small businesses. Not only do you need the business savvy to balance the books and keep the lights on each month. Magellan Solutions’ multi language customer service for small businesses is the missing piece for many entrepreneurs struggling to have it all.
Kustomer
NOVEMBER 25, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.
Comm100
MARCH 20, 2018
Holiday letters are an excellent way to keep customers up-to-date, send out promotions, and show customers you care. The secret to successfully using sales letters and emails in your B2B sales strategy is simple: You need quality content and expert presentation. Happy Birthday from Your Corporate Family. On-Brand Happy Birthday.
Expert insights. Personalized for you.
52 
Let's personalize your content