Remove tag wearables
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Make it person-to-person to improve customer experience

Vonage

Provide staff with attractive name tags to wear at work. Hyper-connected workplaces: how wearable devices could transform sales and service. Ask customers politely for their names and how they prefer to be addressed. Then use your customer’s name in a friendly tone throughout the conversation to improve customer experience.

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How Technology is Revolutionizing the Apparel Industry

Oracle

While wearable accessory tech like smart watches, bracelets, and now rings may be commonplace, there are new intelligent clothing choices transforming the apparel industry — specifically shoes. All it requires is a smartphone or tablet’s camera to take 9 upper body measurements and 7 lower body measurements. Smart apparel.

Apparel 92
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What big brands can learn from Peloton, the popular, high-end fitness equipment manufacturer

Alida

And in this case, it’s not a wearable, it’s a rideable. As Pelaton SVP Graham Stanton tells The Drum , the price tags of its spin bicycle was based on research, which found “there are tens of millions of Americans who spend more on fitness than the cost of a Peloton bike when averaged over three years.” And a walkable.

Brands 100
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Create a vision for your customer service education

Vonage

Singapore Airlines has a tag line that sets an extraordinary standard: “Service even other airlines talk about.” Annual service awards praise those who go beyond the call of duty to make this tag line real. Hyper-connected workplaces: how wearable devices could transform sales and service.

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The impact of the Internet of Things on customer service in Asia

Eptica

Whether operating at a personal level through wearables, within electrical devices such as smart thermostats, or city-wide, for example through sensors to monitor and manage traffic flow and pollution, it will transform our daily lives. Share this page on: Tweet.

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Meeting the CX needs of the connected consumer

Eptica

However, we’re also seeing the rise of a whole range of new devices , such as voice controlled digital assistants, smart watches, wearables and smart TVs, that mean consumers are now simultaneously connected in multiple ways. Consumers are connected all through the day , using their devices from when they wake until last thing at night.

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Why customer experience is central to digital transformation in insurance

Eptica

This has to span the entire customer journey – from making buying policies simple and straightforward, to new digitally based products such as those that involve the Internet of Things, wearables and GPS sensors in cars, all the way through to the claims process, such as by allowing consumers to upload images through their mobile phones.