BirdEye

MARCH 8, 2024

Are you looking to expand your business and accelerate growth, yet find yourself stuck as every cheat sheet seems to skirt around the actual methods for increasing your social media followers? Social media is vital for every business, beginning with the crucial step of increasing your follower count on each platform.

Social Media 57

Social Media Tips Multi-Channel Groups 57

BirdEye

JANUARY 11, 2023

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how?

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

BirdEye

FEBRUARY 29, 2024

In this blog, we’ll take a deep look at modern marketing agencies’ unique social media management challenges and share five critical strategies to optimize workflows so you can scale confidently. The landscape of social media management for agencies First, let’s set the stage. Watch the Free Demo Now.

Social Media 57

Social Media Tips Management Multi-Channel 57

InMoment XI

NOVEMBER 30, 2023

In this comprehensive guide, we will delve into the intricacies of brand reputation management, exploring strategies, key components, pitfalls to avoid, and the role of online and employee reputation management. How to Create a Brand Reputation Strategy Creating a brand reputation strategy may seem daunting at first.

Brands 378

Brands Management Multi-Channel Social Media 378

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Reviewing your existing CX strategy is a good place to start.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

InMoment XI

FEBRUARY 16, 2024

This fragmented approach to CX makes it difficult to track customer behaviour across different channels and identify crucial opportunities for improvement. This is where the need for a fully integrated transformative business strategy becomes apparent.

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Tips Multi-Channel Infographics 94

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel Analytics 98

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Watch the Free Demo Now.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Without understanding the numbers behind your social media efforts, you’ll have no way to determine whether or not your campaigns are successful. Thankfully, social media analytics is becoming easier and more accessible.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. Popular Contact Center Optimization Strategies Not every contact center can be optimized the same way.

Contact Center 260

Contact Center Multi-Channel First Call Resolution Social Media 260

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. See Pricing FREE DEMO Table of contents Q1: What is a social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BlueOcean

NOVEMBER 29, 2023

TX strategy is the ultimate integration of customer experience (CX), employee experience (EX), the multi experience (MX), and user experience (UX). Read on for more insight into the total experience strategy. MX The multi experience is the next step in the evolution of the omnichannel experience.

Contact Center 156

Contact Center Multi-Channel Strategy Self Service 156

BirdEye

NOVEMBER 20, 2023

Staying active, posting consistently, engaging with audiences, and promoting user-generated content are essential to social media success. But all these are easier said than done, especially if you have multiple social media accounts. This is where social media aggregators step in to streamline your presence.

Social Media 62

Social Media Multi-Channel Tools Video 62

Michelli Experience

MAY 1, 2018

Thanks to social media, many brands have softened their traditional media buys and have focused instead on influencing purchasers through a variety of strategies. The rise of social media influencers is well-chronicled. Favoring Social Media Influencers. Caveats of Social Media Influencers.

Social Media 185

Social Media Customer Experience Advertising Multi-Channel 185

BirdEye

FEBRUARY 21, 2023

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

Social Media 98

Social Media Marketing Advertising Video 98

InMoment XI

OCTOBER 31, 2023

These effective call center management strategies ensure that your contact center can realize continuous success: Clear Objectives and Strategy Success begins with setting clear objectives for your call center. These objectives should align with your organization’s broader business objectives and customer expectations.

Call Center 260

Call Center Strategy Management First Call Resolution 260

ProProfs Chat

JANUARY 29, 2020

Most brands today are transforming by opting to go beyond the traditional call centers and embracing multi-channel customer service channels, to help customers reach out to them with convenience. But, why is that so, and what exactly is multi-channel customer service? What Is Multi-Channel Customer Service?

Multi-Channel 98

Multi-Channel Customer Service Social Media Self Service 98

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. While these sound daunting, a social media content creator can make these goals possible for your business.

Social Media 52

Social Media Brands Multi-Channel Video 52

InMoment XI

MARCH 18, 2024

True excellence in CX demands a transformative strategy that seamlessly integrates across the organisation. By consolidating data from diverse channels, businesses can unlock a fuller understanding of customer preferences, pain points, and behaviours. However, the journey doesn’t end here.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

BirdEye

MARCH 22, 2024

In this blog post, we dive into the top follower trackers for Instagram, uncovering how these essential tools can revolutionize your social media strategy. This data helps you refine your content strategy to better match your target audience’s preferences.

Social Media 57

Social Media Strategy Multi-Channel Analytics 57

InMoment XI

JANUARY 17, 2024

With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image. These include online travel agencies (OTAs), social media, mobile apps, and brand websites. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? In this comprehensive guide, we’ll walk you through 25 proven strategies to earn loyal followers and maximize your Pinterest marketing campaigns. Let’s get started!

Social Media 67

Social Media Strategy How To Infographics 67

ReviewTrackers

JULY 23, 2018

You have already planted your business flags on popular social media properties. Now, it’s time to grow your social media presence, drive engagement, and get real results that can impact your bottom line. 7 Social Media Marketing Strategies to Drive Results . 2: Develop a Winning Content Strategy.

Social Media 63

Social Media Strategy Marketing Multi-Channel 63

Playvox

MARCH 21, 2024

Unhappy agents may struggle to maintain a positive tone during interactions, whether those are via phone, text, SMS, or even social media. In the case of social media, there are many well-documented and viral examples of an agent providing poor customer service that then leads to a domino effect for the company’s brand.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 99

Social Media Analytics Tools Marketing 99

InMoment XI

OCTOBER 24, 2023

The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics? By anticipating customer behaviors, preferences, and needs, businesses can craft strategies that are not just reactive but proactive. But how does a business discern which channel resonates most with its audience? Enter analytics.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

Lumoa

SEPTEMBER 11, 2023

That’s why customer experience strategy plays such an essential role in determining how well a business performs. Having a customer experience strategy template helps companies formulate actionable plans that deliver results for both the customers and the business. Each customer experience strategy requires clearly defined goals.

Strategy 208

Strategy Customer Experience Net Promoter Score Effort Score 208

BirdEye

OCTOBER 10, 2023

5 Strategies to implement reputation management for retail companies Why does reputation management in retail matter? To understand the influence of online reviews on retail businesses, click to download our impact of online reviews on multi-location businesses. What is a good reputation management strategy?

Retail 109

Retail Strategy Management Social Media 109

Lumoa

SEPTEMBER 11, 2023

That’s why customer experience strategy plays such an essential role in determining how well a business performs. Having a customer experience strategy template helps companies formulate actionable plans that deliver results for both the customers and the business. Each customer experience strategy requires clearly defined goals.

Strategy 208

Strategy Customer Experience Net Promoter Score Effort Score 208

SurveySparrow

FEBRUARY 11, 2020

I don’t even have a flicker of doubt when I say that Social Media is the undisputable King when it comes to marketing and audience outreach. Well, how do you implement your social media strategies in the most effective way and leverage it? Social Media Management Tools, they are your guiding light here.

Social Media 69

Social Media Tools Management Multi-Channel 69

NetBase

APRIL 25, 2019

Spring is a great time to perform a social media audit , to check in and ensure your brand goals are on track for the next quarter – headed towards back-to-school campaigns and ultimately the holiday season. Which tools are best for assessing your social performance? Look to social for answers. How Do You Measure Up? –

Social Media 83

Social Media Tools Multi-Channel Analytics 83

BirdEye

JANUARY 25, 2024

Reviews can also be repurposed for various channels and become one of your best marketing tools. But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. Why automate social sharing of reviews? How does automated review sharing work? Watch the Free Demo Now.

Social Media 109

Social Media Brands How To Multi-Channel 109

TechSee

APRIL 28, 2020

For many organizations, the answer lies in an effective multiexperience strategy. The race for omnichannel saw companies striving to align their messaging, goals and design across each channel and device, including web, voice, chat, messaging, social media, video and email. Omnichannel Strategy is Out.

Customer Journeys 124

Customer Journeys Multi-Channel Strategy Omni-Channel 124

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 85

Social Media Analytics Tools Marketing 85

BirdEye

OCTOBER 27, 2023

Businesses might be well-equipped with advanced digital tools and modern-day strategies to attract customers. Looking for a quick answer to what those 10 customer acquisition strategies are? Looking for a quick answer to what those 10 customer acquisition strategies are? Get active on social media marketing 5.

Strategy 57

Strategy Social Media Multi-Channel Advertising 57

BirdEye

OCTOBER 19, 2023

Restaurants need to leverage digital marketing strategies to stand out. Looking for a quick answer what are 11 strategies to do digital marketing for restaurants? Invest in social media marketing 4. Read more insightful findings in our guide about the Impact of online reviews on multi-location businesses in 2023.

Marketing 62

Marketing Strategy Social Media Multi-Channel 62