Management Multi-Channel Self Service Video 
Team Support
APRIL 6, 2021
While multi-channel, or omnichannel , is a term that's thrown around a lot these days, it's important to understand the difference between simply offering different channels for customers to use, versus making those channels unified so that each request is recorded and easily answered in one system.
TechSee
OCTOBER 9, 2018
each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it. According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers.
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Eptica
JUNE 15, 2016
Date: Wednesday, June 15, 2016 The 7 components of superior self-service systems. At the same time organizations are facing a dramatic increase in the number of customer contacts they receive, across an expanding range of channels. Self-service systems provide the answer. Published on: June 15, 2016.
TechSee
APRIL 26, 2021
But with many call centers still adhering to a remote work model, call center management must work hard to ensure that the agents staffing the call centers feel engaged, filled with a sense of purpose and autonomy. Organizations embedding visual technologies within their digital strategy are embarking on a multi-phase journey.
TechSee
DECEMBER 16, 2021
It’s no surprise then that remote assistance has hit a peak in 2021, driven mainly by customers’ rising expectations for self-service, the growing complexity of cases, and the emergence of new technologies such as cloud-based technologies, IoT diagnostics, video, AR, and computer vision AI. .
TechSee
SEPTEMBER 9, 2020
They want to communicate on their preferred channels, receiving personalized content and proactive services. Organizations are therefore leveraging data to deliver personalized one-to-one service, in line with current expectations and evolving needs, from raising families to special care. Core Challenges. The Visual Gap.
Lumoa
JULY 17, 2023
There are many studies that highlight consumers’ rising expectations regarding service quality. For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company. You can also view past orders, manage payments, and easily complete orders.
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