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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. Using an encrypted system at the contact center is one more way to stay in line with the law. Optionally, a monitoring system can be established to monitor activity and identify failures.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. Using an encrypted system at the contact center is one more way to stay in line with the law. Optionally, a monitoring system can be established to monitor activity and identify failures.

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It’s High Time to Enhance Your Event Ticketing App With Advanced Functionality

CSM Magazine

But with so many ticketing systems to choose from, how do users decide your solution is the best one? According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation. Build original loyalty programs.

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Top loyalty trends for 2018 and what they mean for brands and customers

Currency Alliance

This year we’ve seen examples of brands offering increased liquidity in their loyalty programs – typically in the form of allowing their members to redeem beyond their own store. Brands will also find that enabling greater customer freedom will also help proactively manage program liabilities in a profitable way.

Loyalty 49
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Wise Marketer Interview with Chuck Ehredt

Currency Alliance

A former Accenture consultant-turned entrepreneur, Ehredt is attempting to upend the loyalty industry with a platform that simplifies how loyalty currencies are managed and exchanged. In this interview, Ehredt expands his vision for how digital currencies have the potential to transform customer loyalty. Is that your goal?

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Three Travel and Hospitality Customer Journey Tracking Examples

Kitewheel

Customers who are most willing to share information are often members of the loyalty system already. This despite the fact that 76% of customers tell us that they would be likely or extremely likely to sign up for a brand’s loyalty program if the brand tailored information and experiences based on past behavior.

Travel 40
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4 ways to maximise the value of your loyalty program

Currency Alliance

There are really only four ways to create value for all stakeholders in a loyalty program: maintain low operating costs, and funnel the savings into rewards. add complementary partners in every spending category so the program and the currency are more useful and interesting. Not every loyalty program seems to appreciate this.