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Webinar: Discover the Most Influential Customer Service Technology for Immediate Impact

CSM Magazine

Leaders across the ecosystem are emphasizing the importance of technology to overcome these challenges. In this webinar, discover how leaders are driving a new era of the contact center – one that is augmented by innovative technology, powered by agents and is the cornerstone of an organization’s CX success. CSM Magazine.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. Magazine, Forbes, U.S.

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Free Webinar: Kickstarting Your Customer-Centric Culture

CSM Magazine

Reuters Events are excited to announce their next free customer service & experience webinar: ‘Kickstarting Your Customer-Centric Culture.’. This exciting webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021.

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Top HR Influencers you must follow now!

SurveySparrow

Hogan is on the board of the National Center for Women & Information Technology and is a breast cancer survivor. David is a regular on shows and HR conferences and was the Main Stage MC at Europe’s most popular show in the future of workplace technology, UNLEASH World in 2018. CIO Magazine, and Entrepreneur.

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Shaping Contact Centre Environments for Lasting Wellbeing and Performance

CSM Magazine

It encompasses various elements, including physical workspace, social dynamics, leadership styles, and support systems. In the meantime, check out the recording of our recent webinar entitled ‘ The Science Behind Sabio’s Psycho-Social Model of Advisor Wellbeing.’

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Top 13 marketing channels for your business

BirdEye

Common examples of B2B marketing channels are Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, content marketing, B2B online communities and select social media platforms, email marketing, and webinars. A prime example of a company leveraging public relations for growth is Tesla.

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Solving the Innovator’s Other Dilemma

CX Workout - Ideas Blog

In his best-selling book The Innovator’s Dilemma , Harvard Business School Professor Clayton Christensen demonstrated how successful companies can be doing everything “right” and yet still lose their market leadership as new, unforeseen competitors grow and take over the market. What’s the headline? Cloud-Based Computing and Infrastructure.