Thematic

FEBRUARY 13, 2019

I hope you can learn from these customer experience best practices as well. David Garcia (VP of Guest Experiences @ Atlanta Hawks)?. Customer experience is about hospitality, how you make the customer feel.?. Sharing customer experience best practices benefit all our customers.

Customer Experience 48

Customer Experience Chief Customer Officer Guest Experience Hospitality 48

Beyond Philosophy

MARCH 6, 2017

Research by Market Metrix, a business that helps companies in the hospitality industry improve their guest experiences, showed that the top two things that drove value for hotel guests were adequate lighting in rooms and reliable internet access. And you don’t have to cut your prices in the process.

Hotels 119

Hotels Guest Experience Hospitality Social Media 119

ReviewTrackers

FEBRUARY 25, 2019

83 percent say TripAdvisor reviews make them feel more confident in their travel decisions, and 96 percent of hotels and hospitality brands worldwide say reviews are influential in generating bookings. Tips on How to Reply to a Review on TripAdvisor. Currently it is not possible to edit your response to a TripAdvisor review.

Examples 91

Examples Hotels How To Travel 91

Comm100

AUGUST 23, 2018

Starbucks’ mobile app has other interesting features that further improve the customer experience, including digital tipping, Shake to Pay, and a rewards system that incentivizes purchases by offering free food and drinks. Recommended for you: Get Ready for The Shopping Season with These 10+ Tips. using an Echo in their room.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Retently

SEPTEMBER 3, 2023

Given the dynamic hospitality landscape, where user experiences can make or break a business, Airbnb stands as a prime example of how customer feedback can shape an industry giant. Central to Airbnb’s customer-centric approach is the Net Promoter survey – a strategic tool for understanding guest satisfaction and loyalty.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

Grade.us

APRIL 2, 2019

General / all purpose templates Home services templates Legal templates Hospitality templates Healthcare templates Wedding services templates Real estate templates Automotive templates. Hospitality Industry Templates. Hospitality Industry review request template #1: How was your stay, [ guest name ]? review funnel link ].

Automotive 42

Automotive Hospitality Healthcare Feedback 42

SurveySparrow

OCTOBER 12, 2023

Customer satisfaction surveys in the hospitality industry evaluate room cleanliness, staff conduct, and the overall guest experience. Measuring Satisfaction and Feedback Businesses and service providers often use questionnaires to measure customer satisfaction levels and gather feedback.

Examples 52

Examples Survey Analysis Groups 52

ShepHyken

OCTOBER 3, 2016

But he’s also at the forefront of hospitality industry trends, eliminating tipping at most of his restaurants and offering paid parental leave company-wide. He’s constantly trying new ideas and pushing the envelope to achieve better experiences for both his employees and guests. Bold words, yes, and I stand by them.)

Airlines 124

Airlines Customer Service Infographics Customer Retention 124