When CX Value Is Hard to Find: 3 Truths You Need to Hear if Your CX Program Isn’t Moving the Needle
InMoment XI
MARCH 3, 2022
Many businesses keep tabs on endless amounts of metrics. In a similar fashion, managing experiences only focuses on understanding the customer or reacting to their interactions. One effective strategy is to utilize a governance model that will keep your company in alignment and accountable. And that’s valuable information!
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