When CX Value Is Hard to Find: 3 Truths You Need to Hear if Your CX Program Isn’t Moving the Needle
InMoment XI
MARCH 3, 2022
One effective strategy is to utilize a governance model that will keep your company in alignment and accountable. People often use the Voice of Customer (VoC) and customer experience as interchangeable terms when they technically do not operate the same way. Truth #3: True CX Transformation Requires Action.
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