Did Your Company Make the #CX Naughty List This Year?
CX Journey
DECEMBER 21, 2016
Image courtesy of miserablespice I originally wrote today's post for Intradiem; it appeared on their blog on December 16, 2014. Two years later, it's still relevant! 'Tis the season. Santa's making his lists and checking them twice. Oh no! Your company shows up on his CX Naughty List! What did you do wrong this year? In short, a lot. There are (at least) five categories in which companies continue to fall down when it comes to the customer experience.
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