CSM Magazine

DECEMBER 18, 2021

In this last year, many call centers have struggled with leaders and agents leaving their positions at an alarming rate. As a customer service manager, you know that attrition is at the top of your list of concerns. However, in this challenging environment, you have to use every tool possible. In order to thrive, you’ll need to use every strategy to safeguard your team, hire the best staff, manage hybrid arrangements, provide relevant training, foster inclusion, and provide top-notch experiences

Call Center 52

Call Center Customer Journeys Self Service Training 52

Magellan Solutions

DECEMBER 18, 2021

How ‘The Customer Is Always Right’ Came To Be. This frequently appears in retail. It is often used to convince customers that your CSRs will listen to their complaints and try to fix their concerns. But what does it really mean when we hear the phrase “the customer is always right” ? . What You Should Know According To Customer Service Outsourcing Providers.

Customer Service 52

Customer Service Ecommerce Call Center Policies 52

CSM Magazine

DECEMBER 18, 2021

Taking care of your business alongside trying to live your life can be overwhelming at times. You’ll have countless tasks with tight deadlines, meetings with clients to attend, and influential people to call. Doing this alone may seem downright impossible, especially if you begin to get swamped. This, along with trying to enjoy a normal life or taking care of your family, can be exhausting.

How To 52

How To Social Media Examples Course 52

West Monroe

DECEMBER 18, 2021

52

52

Advertisement

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

CSM Magazine

DECEMBER 18, 2021

As a VAT registered business owner, you’ll know that VAT can be incredibly complicated. Compiling your VAT return, keeping it accurate, and submitting your return online are just some of the responsibilities that make running a business – and keeping it VAT-compliant – inherently difficult. Understanding some of the most common VAT related problems you might face as a business owner in advance of completing your return, can make finding and implementing the best solution that much easier.

Financial 52

Financial Software Sales Consumers 52

CSM Magazine

DECEMBER 18, 2021

If you consider yourself a people person, like helping solve problems for customers, and are interested in flexible working hours with opportunities for bonuses, then customer service might be exactly what you’re looking for. With more companies opting for remote customer service positions, there are also plenty of opportunities to work from the comfort of your home.

Tools 52

Tools Tips Customer Service Course 52

West Monroe

DECEMBER 18, 2021

52

52

CSM Magazine

DECEMBER 18, 2021

If you go the extra mile and seek personalized, timely, insightful feedback from your customers, you can identify and improve contact center operations—and strengthen customer loyalty. CX professionals measure their company’s brand health in terms of customer satisfaction outcomes. And because we’re dedicated to metrics, we use post-interaction surveys—such as CSAT, NPS, or your own variant of these—to gauge success, whether overall at the company level or specifically with the contact center.

Contact Center 52

Contact Center Average Handle Time Survey NPS 52

West Monroe

DECEMBER 18, 2021

Technology 52

Technology Management 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Beyond Philosophy

DECEMBER 18, 2021

When I was 25, my mum was proud of the fact that we had never discussed the verity of Father Christmas, which, of course, is not in question. She wanted that story to be a part of my life, so she made sure it was, well into adulthood. I have continued the tradition with my kids. Father Christmas, the story of a toymaker that brings love and joy to children all around the world has been in effect at the Shaw house for over 30 years.

Entertainment 15

Entertainment Consulting Financial Course 15

West Monroe

DECEMBER 18, 2021

Resources 52

Resources Consumers Industry 52

West Monroe

DECEMBER 18, 2021

System 52

System Healthcare 52

West Monroe

DECEMBER 18, 2021

52

52

Advertisement

The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

West Monroe

DECEMBER 18, 2021

52

52

West Monroe

DECEMBER 18, 2021

52

52

West Monroe

DECEMBER 18, 2021

Report 40

Report Healthcare Technology 40

West Monroe

DECEMBER 18, 2021

Consumers 40

Consumers Industry 40

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data