Video: Thoughts on the NPS®
InMoment XI
FEBRUARY 18, 2015
Are you managing, or just measuring your customers’ experiences? In this short video, Stephan Thun, CEO Europe of MaritzCX, discusses his thoughts on the NPS® net promoter score and the importance of managing the customer experience. Look out for more next week when we ask Stephan if customer experience is of equal.
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