Customers Innovation Self Service Wireless 
CSM Magazine
MARCH 30, 2022
60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research. And 60 per cent would now prefer not to call a live customer service person at all if they can solve their issues themselves using online resources.
TechSee
MARCH 17, 2021
The introduction of AR has brought a visual element to the table that is the key to successful contactless interactions with customers. Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). Augmented Reality. The Future is Here.
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TechSee
MARCH 17, 2021
The introduction of AR has brought a visual element to the table that is the key to successful contactless interactions with customers. Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). Augmented Reality. The Future is Here.
TechSee
MAY 24, 2021
Customers simply do not want to admit technicians into their homes. These safety precautions have given way to the era of remote technical support, where a technician can advise or guide a customer on how to unbox, install, or troubleshoot their home security system in DIY mode. Impress customers with easy installations/replacements.
TechSee
JANUARY 7, 2020
Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.
Calabrio
JANUARY 6, 2016
When it comes to the power of IoT and data, it’s high time customer engagement gets involved, and it all begins with the contact center. Prediction #3: Self-service is the key to success. Remember that however service is delivered—by a human or by a machine—the customer is still interacting with your brand.
TechSee
MAY 15, 2018
As demonstrated recently when Amazon Web Services experienced a wide outage, smart devices that relied on network availability effectively became useless. Outages result in dark homes when wireless light bulbs will not turn on, cold homes when smart thermostats cannot function, and quiet homes when entertainment systems cannot be operated.
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