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Innovative Service: Serving Your Values

Wired and Dangerous

When Dr. Nido Qubein assumed the presidency in 2005, he shifted the focus to the experience of their customer—the student. The wireless campus is an immaculate setting with speakers playing classical music as students change classes. Can your customers experience your values in their experience of your service?

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Emerging Trends In Customer Experience: The Continuing Story

Storyminers

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. Steve Haeckel (the guy who taught me systems thinking applied to enterprise design) introduced me to Lou Carbone (the guy who helped me fall in love with customer experience). We’ve updated it for 2017.

Trends 147
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Upgrading and Innovating, How Technology Can Help Keep You Relevant

CSM Magazine

5G is the latest in wireless internet technology. In the future, when wireless charging and extended battery life become available? The EU’s framework for GDPR and the subsequently inspired California CCPA are good examples of this, obligating businesses to protect the data of their customers and harshly punishing any who fail.

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Visual Transformation in Telecom: Endless opportunities

TechSee

The introduction of AR has brought a visual element to the table that is the key to successful contactless interactions with customers. Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). Augmented Reality. The Future is Here.

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Visual Technology in Telecom: Endless opportunities

TechSee

The introduction of AR has brought a visual element to the table that is the key to successful contactless interactions with customers. Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). Augmented Reality. The Future is Here.

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Do Your Customers Experience Your Values?

Wired and Dangerous

When Dr. Nido Qubein assumed the presidency in 2005, he shifted the focus to the experience of their customer—the student. The wireless campus is an immaculate setting with speakers playing classical music as students change classes. 1 for the most innovative regional college in the South (the second consecutive year at No.

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Sabio Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework

CSM Magazine

Sabio Group , the digital customer experience (CX) transformation specialist, has announced it has been named as a supplier on Crown Commercial Service’s Network Services 3 (NS3) framework. We’re eager to support them in their digital customer experience transformation journeys.”

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