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Experience Investigators by 360Connext
SEPTEMBER 26, 2023
What’s going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success! This is the new age of customer experience, and we don’t want anyone to be left behind. Let’s turn ideas into action!
Beyond Philosophy
JUNE 25, 2021
They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. Moreover, you should understand the culture where your customers live.
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PeopleMetrics
OCTOBER 25, 2017
It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater share of our hearts, minds, and wallets. Customers hold more decision power than ever in an era where information about any company’s products and services is just a mobile search away. The ROI customer experience.
West Monroe
SEPTEMBER 26, 2022
The traditional wisdom goes something like this: When the economy is running hot, that’s the time to experiment with creating new offerings for customers in the name of future growth. The right offerings for the right customers at the right time. But today’s customers expect high-touch service. It starts with data.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.
inmoment
MARCH 9, 2020
1 for CEOs today is ensuring the company delivers a compelling customer experience. Now customers expect even more. With excellent quality now more or less a given, companies have shifted their energy to improving every aspect of the customer experience. We see this front-line transformation happening everywhere.
CSM Magazine
JANUARY 23, 2019
Companies that underestimate the customer experience do so at their own peril. Customers need to be able to get the value they are looking for in as easy a way as possible. The Temkin Group, a customer experience research organization, asked U.S. Some 77% of U.S.
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