SmartKarrot

APRIL 7, 2022

Role: Director of Customer Success. As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success. Role: Senior Director, Customer Success.

Customer Success 19

Customer Success Self Service Roadmap Knowledge Base 19

Gainsight

SEPTEMBER 28, 2022

Simplicity should impact: How you innovate: As your company and customer base matures, it can be appealing to plot every little feature request onto your product roadmap (especially the ones coming from your largest, highest-paying customers). Have clarity and reasoning behind your roadmap. How to keep things simple.

How To 52

How To Roadmap NPS Fashion 52

Gainsight

DECEMBER 27, 2019

With perfectly-timed and curated in-app engagements, your customers will soon find your product an essential part of their everyday workflow.”. Is Customer Feedback Really Making It to Your Product Roadmap? It’s easy for valuable feedback to get lost on its way from the customer to your product team. REQUEST A DEMO.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Amity

OCTOBER 12, 2017

After spending over 15 years in Customer Success, I have however recognized some distinct patterns in how the best Customer Success teams are run. You really need to approach Customer Success with the mindset that your work is never done. The Cycle of Customer Success. Customer Journey.

Customer Success 61

Customer Success Customer Journeys Net Promoter Score Effort Score 61

Amity

OCTOBER 12, 2017

After spending over 15 years in Customer Success, I have however recognized some distinct patterns in how the best Customer Success teams are run. You really need to approach Customer Success with the mindset that your work is never done. The Cycle of Customer Success. Customer Journey.

Customer Success 49

Customer Success Customer Journeys Net Promoter Score Effort Score 49

SmartKarrot

JULY 20, 2021

Role: Vice President, Customer Success Location: Redwood City, CA, US Organization: Synack, Inc. As a Vice President of Customer Success, you will develop Synack’s Customer Support strategy that aligns with the next stage of growth and global customer expansion. Create and document processes for the team.

Customer Success 10

Customer Success e-support Roadmap Feedback 10

SmartKarrot

JUNE 2, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Diligent Corporation As a Director of Customer Success, you will lead Customer Success practice for the BoardEffect brand in AMER, EMEA, and APAC regions, with a focus on building strong, trusted customer relationships.

Customer Success 10

Customer Success Roadmap Trends Customer Relationship Management 10

Waypoint Group

AUGUST 1, 2018

Customer Success is typically defined as, “ensuring customers achieve their desired outcomes while using your product or service.” The key to scalably accelerating profitable growth is by creating truly loyal customers. Your company also has employee turnover. True (attitudinal) loyalty goes deeper than retention.

Loyalty 56

Loyalty Net Promoter Score Connections e-support 56

SmartKarrot

JANUARY 13, 2021

Role: Vice President of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Ceros As a Vice President of Customer Success, you will increase Customer Publish rates and expand users and use cases at existing clients. Create a company-wide culture of Customer Success.

Customer Success 10

Customer Success Metrics Case Study Consulting 10

Retently

AUGUST 26, 2019

There are plenty of reasons to use feature request boards: It makes your customers feel like their voices are actually heard, and that they’re actively contributing to your product roadmap. Your customers might feel a stronger bond with your brand, which could improve their loyalty. NPS Survey Template. Passives (7-8).

Feedback 87

Feedback Social Media Effort Score Net Promoter Score 87

Centercode

APRIL 16, 2019

With his years of experience in Customer Validation , Alex had enough understanding of beta program metrics to get started. That’s why he reached out to Centercode’s Customer Success team. I always recommend making a program metric roadmap. Measures the satisfaction of products being tested by customers.

Metrics 65

Metrics Net Promoter Score ROI Effort Score 65

Chattermill

SEPTEMBER 4, 2018

Customer Experience. Through word-of-mouth marketing tracked by NPS. Every day Butterfield and Slack customer success team read through heaps of emails and comments, forwarding product suggestions to the management team. “We As you do so, you will start to see more of your customers turning into Promoters.

Net Promoter Score 40

Net Promoter Score NPS Advertising Feedback 40

ChurnZero

AUGUST 23, 2019

Much like the evolution within the Sales team and the creation of “Sales Ops”, Customer Success is on a similar trajectory. It is becoming vitally important to drive successful outcomes for your customers (i.e. Customer Success) and it is even more critical to build out “Customer Success Operations”.

NPS 40

NPS Customer Success Effort Score Sales 40

SmartKarrot

MAY 25, 2022

Measuring the success of the client experience efforts by building and deploying reporting that includes CRM analytics along with client surveys (NPS and CSAT). Make customers successful by providing high-quality technical support and service. Document customer success actions and discussions.

Customer Success 3

Customer Success Roadmap Consulting Advertising 3

SmartKarrot

DECEMBER 22, 2021

Role: Director of Customer Experience Location: Boulder, CO, US Organization: Red Dot Storage As a Director of Customer Experience, you will oversee strategy for enhancing the customer experience across all touchpoints on the customer journey. Work with cross-functional resources to ensure CSAT and NPS are strong.

Customer Success 3

Customer Success Roadmap Touchpoint Metrics 3

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Elevio

JANUARY 14, 2018

We then report back on where things are going well, and where they’re going not so well so site owners know where they can improve not only their documentation, but their actual product, to make sure all roadblocks and barriers to entry and ironed out. It’s worked well enough for them, that it’s making its way into our roadmap.

e-support 40

e-support Knowledge Base Software Roadmap 40

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

Customer Success 52

Customer Success Metrics Roadmap Leadership 52

Gainsight

NOVEMBER 18, 2019

Is it to gain insight into customer loyalty trends across segments? To get more bang-for-the-buck out of your customer success efforts? To provide a faster and more customer-friendly onboarding experience? To set customer experience priorities that truly reflect the needs and perspective of customers?

Customer Journeys 9

Customer Journeys B2B Touchpoint NPS 9

ChurnZero

JANUARY 17, 2020

If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. With so many tools at your disposal, it can be challenging to determine how to best leverage a Customer Success platform and hit the ground running. On Staying Organized .

Tips 72

Tips Metrics Customer Success Effort Score 72

ViiBE Blog

AUGUST 18, 2021

Finally, using remote assistance software like ViiBE can allow you to gather customer feedback on a large scale. ViiBE’s built-in knowledge management system can save documents and photos (like screenshots) from a call in its cloud-based knowledge base. The customer success cycle is the roadmap to achieving this goal.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

Pointillist

AUGUST 14, 2018

By implementing customer journey analytics at a smaller scale first, it provides a large enterprise with an opportunity to identify any implementation or organizational challenges early, before moving on to enterprise-wide adoption. Build a Roadmap for Future Improvements. This will bring visibility, support, and hopefully more budget.

Customer Journeys 41

Customer Journeys Analytics How To Metrics 41

Pointillist

JULY 25, 2018

Pick a mix of financial, customer and operational metrics. Before we get into the details of how to plan for a smooth and successful data integration, it is helpful to understand the basics behind it. Data in any format may be uploaded to this endpoint. This process typically takes 1-2 days.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

Gainsight

JUNE 10, 2021

From major players in the field such as Delphix and ADP to Okta, Lumen, and Glint, get ready to hear about Customer Success Operations, CS at Scale, CS Strategy, Human First Customer Success, and Product Experience. Chart-Topping Customer Success Operations. Familiar Favorites: Customer Success at Scale.

Metrics 52

Metrics Customer Success Customer Journeys Measurement 52