ChatGPT Customer Service – Should My Team Be Using it?
Comm100
OCTOBER 9, 2023
The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers. Its sophisticated ability to understand and generate human-like text has unlocked opportunities across sectors, one of the most intriguing being customer service. The Dangers & Shortcomings of ChatGPT Customer Service 1.
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