GetFeedback
APRIL 17, 2019
To relieve customers’ hard feelings about problems with some products or services, companies usually choose to improve the customer service skills of their agents. Not entirely, since to get to the point of using your agents’ skills, customers first need to contact your support. But does this work well?
TechSee
JUNE 25, 2019
It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.
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CSM Magazine
MAY 22, 2024
New and tenured agents receive personalized learning journeys with simulation training and gamification, real-time performance feedback, and hyper-targeted simulation coaching with the ability to track their skill-building progress. For more information, visit www.zenarate.com.
CSM Magazine
MARCH 5, 2024
The global healthcare IT market is growing, poised to reach $1.8 As the number of smartphone users grows, so does its application in healthcare. A patient engagement mobile app has the potential to revolutionize healthcare delivery. Increased engagement: apps can make healthcare more engaging and interactive for patients.
Magellan Solutions
MARCH 3, 2021
No wonder outsourcing Philippines offers its services across all industries. For healthcare, legal, research and development, finance and accounting. In particular, customer service support. Additionally the natural service orientation and cultural parallels with the West. Healthcare. IT Services.
CSM Magazine
APRIL 16, 2020
If you’re handling hundreds of customers on a regular day, it’s important you can solve their problems or misunderstandings fast to provide excellent customer service. 4- Use Gamification to Increase Learning Motivation. . #1- Create a Knowledge Database. About the Author.
Magellan Solutions
JULY 12, 2021
Gamification is a term that refers to the addition of major gaming features to regular activities. . Healthcare. Healthcare. With over 18 years of industry experience, we offer high-quality customer service support and call center services. Some companies even allow decorations around the office.
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