ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? My Comment: Selling to the uber-wealthy is different than the typical customer. Here’s a great list.

Self Service 68

Self Service Customer Service Social Media Ecommerce 68

ShepHyken

DECEMBER 21, 2020

Each week I read a number of customer service and customer experience articles from various resources. How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. by GISuser.

Customer Service 157

Customer Service Airlines Tips Customer Service Strategies 157

ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Customer Service 62

Customer Service Tips e-support B2C 62

ShepHyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. Add to that availability and value, and you have a formula for customer loyalty success.

Customer Service 156

Customer Service Customer Retention Loyalty Retail 156

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. Plus, we gathered two examples from brands that are creating stellar customer experiences at scale. So, what better time to cultivate some customer loyalty so you can supercharge your sales towards the end of the year?

Customer Service 66

Customer Service Contact Center Average Handle Time Customer Service Strategies 66

ShepHyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start.

Customer Service 61

Customer Service Loyalty Programs Loyalty Customer Service Training 61

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl. Retail Customer Experience) Sweetwater Sound Inc., This company is on my radar.

Customer Service 111

Customer Service Entertainment ROI Retail 111

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ShepHyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. How to handle customer complaints? 6 tips you must know by Alibaba.com. The first five tips could actually be seen as a process; respond quickly, acknowledge, apologize, resolve the problem and follow-up.

Customer Service 81

Customer Service Customer Retention Tips Brands 81

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. Here’s how.

Customer Service 81

Customer Service Loyalty Programs Retail Loyalty 81

ShepHyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. Increase Employee Retention With These 4 Tips by David Finkel. The customer experience really starts on the inside of an organization with the employee experience. Here are my top five picks from last week.

Customer Service 86

Customer Service Chatbots Retail B2C 86

ShepHyken

NOVEMBER 30, 2020

Each week I read a number of customer service and customer experience articles from various resources. 4 Tips for Getting Executive Buy-in on Your Customer Experience Strategy by Phil Britt. To that end, we’ve put together these 4 tips to help get everyone on the same page.

Customer Service 86

Customer Service Ecommerce B2C B2B 86

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales.

Customer Service 68

Customer Service Loyalty Programs Hotels Loyalty 68

ShepHyken

JANUARY 14, 2019

Each week I read a number of customer service and customer experience articles from various resources. Ten top tips for building a customer-driven company in 2019 by cp2experience. My Comment: Here’s a list of ten strong tips to help you and your organization become more customer focused.

Customer Journeys 95

Customer Journeys Customer Service Sports eBook 95

ShepHyken

FEBRUARY 28, 2022

Each week I read many customer service and customer experience articles from various resources. Fidelum Partners) As the COVID-19 pandemic subsides, we need to change the way we think about and build companies, brands and customer relationships. Here are six tips that can drive more loyalty.

Ecommerce 71

Ecommerce Customer Service Trends Loyalty 71

ShepHyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Here are my top five picks from last week. Here’s How to Cultivate It.

Customer Service 65

Customer Service Loyalty Programs e-support Loyalty 65

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mott. Retail Customer Experience) Sweetwater Sound Inc., This company is on my radar.

Customer Service 62

Customer Service Entertainment ROI Retail 62

ShepHyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. 10 Tips for Success with Subscription Business Models by Amanda Davis. It was originally established in London as a way to expand newspaper sales. Here are my top five picks from last week. Sign Me Up!

Customer Service 68

Customer Service Sports Customer Journeys Government 68

ShepHyken

FEBRUARY 22, 2021

Each week I read a number of customer service and customer experience articles from various resources. Small Business Trends) If you’re wondering how top eCommerce brands turn their customers into loyal brand advocates, then this comprehensive guide will help you with just that. For some, it’s an option.

Ecommerce 141

Ecommerce Customer Service Customer Centricity Retail 141

ShepHyken

MARCH 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. Ten Tips to Increase Customer Loyalty by Atlanta Small Business Network. ASBN) Building customer loyalty takes time and effort, but the reward is guaranteed sales. Follow on Twitter: @Hyken.

Customer Service 90

Customer Service Self Service Competitive Advantage Loyalty 90

ShepHyken

FEBRUARY 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Top 5 Tips to Improve Social Customer Service by Kristina Knight. And, while about two-thirds of consumers contacting b usinesses for customer service are doing so on social media, this is a problem.

Self Service 82

Self Service Customer Service Social Media Customer Service Training 82

ShepHyken

OCTOBER 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. 10 Examples Of Amazing Customer Service Departments For Customer Service Week by Blake Morgan. ” Even what happens after the sale is made. Top Five Bonus.

Customer Service 87

Customer Service Customer Retention Culture Tips 87

ShepHyken

FEBRUARY 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. 10 Ways To Provide a Cutting-Edge Retail Customer Experience by Janelle Estes. Beyond sales suggestions, we’re seeing this pop up in suggestions for maintenance, upgrades and more.

Customer Service 130

Customer Service Customer Journeys B2B Retail 130

ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. This article delivers five lessons on balancing technology with the human-to-human approach to taking care of customers (guests, passengers, etc.) Here are my top five picks from last week.

Customer Service 65

Customer Service Hospitality Customer Centricity B2C 65

ShepHyken

MARCH 20, 2017

Each week I read a number of customer service articles from various online resources. No More Nonpologies: Apologize to Customers Like You Mean It by Leslie O’Flahavan. Here are three tips for writing a heartfelt apology to a customer. Want to Build Customer Loyalty? Follow on Twitter: @Hyken.

Customer Service 75

Customer Service Social Media Travel Loyalty 75

ShepHyken

SEPTEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. Customer Service: Where We Are and Where We Are Going by Fara Haron. The HubSpot Customer Code: 10 Tips for Customer Service and Relations Written by Abigael Donahue.

Customer Service 89

Customer Service Contact Center B2B Guest Experience 89

ShepHyken

JUNE 25, 2018

Each week I read a number of customer service and customer experience articles from various resources. Forbes) According to the Center for Retail Management at Northwestern University, up to 15% of a business’s most loyal customers account for 55% to 70% of a company’s total sales.

Customer Service 85

Customer Service Loyalty Tips Conference 85

ShepHyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. Tracking Customer Experience? The Drum) Ask any brand to rate their customer experience on a scale of one to 10 and most will probably choose a high number. Here are my top five picks from last week.

Customer Service 71

Customer Service Customer Centricity Retail Customers 71

Stella Connect

JUNE 25, 2018

When it’s high, operating costs are minimized and customers are happier. When it’s low, your team is wasting valuable energy and resources on processes that aren’t working. If your contact center’s sweet spot is where happy, productive agents and satisfied, loyal customers meet, you need to concentrate on FCR.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

When it’s high, operating costs are minimized and customers are happier. When it’s low, your team is wasting valuable energy and resources on processes that aren’t working. If your contact center’s sweet spot is where happy, productive agents and satisfied, loyal customers meet, you need to concentrate on FCR.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Conserve your resources.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

ShepHyken

NOVEMBER 23, 2020

Each week I read a number of customer service and customer experience articles from various resources. 4 Things Your Contact Center Can Learn Now From Chewy on How To Improve Your Customer Experience While Still Keeping Your Agents Happy and Productive by Veronica Krieg. Bean stood behind every sale.

Customer Service 86

Customer Service Net Promoter Score Airlines Contact Center 86

ShepHyken

MARCH 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. Ten Tips to Increase Customer Loyalty by Atlanta Small Business Network. ASBN) Building customer loyalty takes time and effort, but the reward is guaranteed sales. Follow on Twitter: @Hyken.

Customer Service 62

Customer Service Self Service Competitive Advantage Loyalty 62

Integrity Solutions

FEBRUARY 12, 2021

Here are some tips to get you started on implementing a customer service strategy and incorporating it into a Standards of Behavior agreement for your company that instills integrity into every interaction. Do not have Human Resources write it and impose it on everyone else. smiling and eye contact).

Customer Service Strategies 79

Customer Service Strategies Strategy Customer Service Company 79

ShepHyken

JUNE 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. 3 Things That Will Boost Your Reputation For Great Customer Service by Mark Armstrong. ” Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 68

Customer Service Omni-Channel Call Center Retail 68

ShepHyken

MAY 8, 2017

Each week I read a number of customer service and experience articles from various online resources. 10 Content Marketing and Customer Experience All-Stars by James A. The article starts off with why customers get angry and has more than two dozen different ideas, tactics, tips, etc. A great resource!

Customer Service 81

Customer Service Airlines Contact Center Conference 81

ShepHyken

APRIL 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St.

Loyalty Programs 65

Loyalty Programs Customer Service Rewards Programs Loyalty 65