ShepHyken

JUNE 17, 2020

You renew your subscription to a magazine, a maintenance contract or a software program. What if renewal simply meant that the customer comes back—again and again? A formal schedule of customer contact is your ultimate renewal strategy. I have an idea about renewals. But what if renewal had a broader meaning?

Customer Service Training 152

Customer Service Training Strategy Software Customer Service 152

ShepHyken

JUNE 13, 2022

(CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. It was originally established in London as a way to expand newspaper sales. If you say the word “subscription,” most people think of magazines and newspapers. This grew to 29% by 2018.

Customer Service 67

Customer Service Sports Customer Journeys Government 67

ShepHyken

MAY 6, 2019

(CustomerThink) Customer service is a true differentiator in today’s ever-growing subscription economy. What started with newspaper and magazines has now evolved to real-time, contextual and personalized product ownership experiences. My Comment: The subscription model is important to virtually any business.

Customer Service 112

Customer Service Loyalty Customer Centricity Customer Service Training 112

ShepHyken

NOVEMBER 29, 2021

Magazine) Employee turnover is always a stressful situation. Total Retail) The holiday season guarantees a seasonal spike in customer support tickets, resulting in a 42 percent increase. This is because 20 percent to 40 percent of annual sales take place during the holiday season, followed by an inevitable spike in product returns.

Customer Service 82

Customer Service Chatbots Retail B2C 82

ShepHyken

FEBRUARY 25, 2019

My Comment: Jill Schiefelbein tells us a great story and shares three excellent customer experience lessons; the voice on the phone matters, industry jargon can create a barrier and kill an experience, and the process shouldn’t inconvenience the customer. A quick read with some important reminders. It’s what can keep you in business!

Customer Service 87

Customer Service Guest Experience B2B B2C 87

Customer Guru

APRIL 10, 2018

Gangadhar has presented his theory on Service Excellence to various banks and private institutions, been invited as a guest speaker and has conducted development programs in excellent service delivery, outbound sales and supervisory skills. A book that would convey my belief ‘SALES HEAPS BUT SERVICE REAPS’ … but in a fun way.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110

CSM Magazine

AUGUST 29, 2022

Here are a few tips on how to improve customer service as a jewelry store owner: Train Your Employees. If your employees don’t know how to treat customers properly, they will not be able to provide good customer service. Look for tools to help you automate the sales process as much as possible.

Customer Service 52

Customer Service How To CRM Tips 52

CSM Magazine

AUGUST 23, 2022

The value of providing superior customer service can’t be overstated. The more emphasis you place on the experience a person has with your brand can yield higher ticket sales, future revenue, and referrals to your offerings among the customer’s sphere of influence.

Customer Service 52

Customer Service Management Rewards Programs Social Media 52

CSM Magazine

JANUARY 17, 2022

As you explore this aspect of goal setting, look at how customer feedback can improve your systems. Ask for their input on how to improve training, offer flexible skill development, and provide mentoring. It also may dovetail with providing customer service training to increase a personalized approach.

Customer Service 52

Customer Service Social Media Entertainment Training 52

ShepHyken

JULY 25, 2022

This also means that, with a little strategic planning and creative thinking, businesses can leverage their email marketing to increase brand loyalty and keep customers. My Comment: Email marketing is typical marketing until you focus on the customer and not just making a sale. Quite a bit. Follow on Twitter: @Hyken.

Customer Service 13

Customer Service Chief Customer Officer Automotive Retail 13

Bill Quiseng

MARCH 28, 2016

.” The author of the recently published book, Customer Service (finally) Defined – Ideas, Tips, techniques & Skills You Can Use Now and Forever , and eight other books, Nancy is simply one of the best keynote speakers on customer service. Inbound or outbound; service or sales. Phone calls.

Entertainment 60

Entertainment Tips Social Media Customers 60

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Bruce authored many of Forrester’s most popular research reports.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Bruce authored many of Forrester’s most popular research reports.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

APRIL 16, 2023

How to Incentivize Customer Loyalty in 2023 by BOSS Editorial (BOSS Magazine) Despite having an abundance of options, customers still generally prefer to give their money to the same handful of brands. Loyalty and trust will always be important factors in the average customer’s buying decisions. It’s something you do!

Customer Service 9

Customer Service Tips Loyalty Employee Experience 9

CSM Magazine

MARCH 15, 2016

Continually remind your team of the importance of customer service. ” Day One and Done customer service training is simply not enough. After onboarding, continue to reinforce that message with customer service tips and stories via email, screensaver messages, and periodic refresher customer service training.

Customer Service 63

Customer Service Hotels Customer Service Training Customers 63

ShepHyken

AUGUST 30, 2021

(MarTech Series) Companies that focus on building a strong customer experience strategy have been known to experience reduce churn rates and increased revenues. A well-balanced customer experience strategy can impact every area of the business, enabling better sales/marketing/operational outcomes. Maybe both!

Customer Service 15

Customer Service Retail B2B Customer Service Training 15

ShepHyken

MAY 8, 2023

Anytime you can create an accurate, personalized experience, whether it’s fueled by AI or any other way you track a customer’s history (purchase and behaviors), you are deepening the relationship and, as the title of this article suggests, transforming the customer experience. Connect with Shep on LinkedIn.

Customer Service 12

Customer Service Loyalty Programs Loyalty Tips 12

ShepHyken

FEBRUARY 7, 2022

(Forbes) What are the most important factors in providing excellent customer service? Customer satisfaction directly affects your bottom line, and if you want to increase sales or maintain your current customers, it’s critical that you understand what they care about most. Follow on Twitter: @Hyken.

Net Promoter Score 14

Net Promoter Score Customer Service Contact Center NPS 14

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

MARCH 7, 2022

How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Magazine) Too often, the rise in costs caused by inflation is passed down to the consumer. But there are some companies that are finding ways to keep their doors open while also keeping those inflation costs from impacting their customers.

Customer Service 12

Customer Service Self Service Retail Airlines 12

ShepHyken

JANUARY 24, 2022

5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine. Staples Worklife Magazine) The supply chain crisis is causing product backorders and shipping delays that will affect all shoppers this holiday season. Learn how to ensure customer satisfaction despite supply chain disruptions.

Customer Service 67

Customer Service Customer Centricity Policies Retail 67