LiveChat
DECEMBER 14, 2016
Being a customer service representative is a huge responsibility. When working in customer service, you are the face of a company. Customers who will think about the company will think about how you treated them and whether you helped them before thinking about the company’s marketing message.
Service Untitled
AUGUST 3, 2011
The best customer service representatives focus on people. For anyone considering a career in customer service, one must initially be able to handle stress, handle pressure, maintain friendly interactions with customers, and follow through on tasks. photo credit: La Citta Vita.
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ShepHyken
APRIL 28, 2023
Customer service standards represent the quality of service that an organization strives for in all customer interactions, based on its values, mission, and vision. They can also be defined as an organization’s service expectations or objectives, or as guidelines for how to deliver customer service.
Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). Lumoa adheres to GDPR guidelines and has their servers hosted in Western Europe.
Kayako
APRIL 11, 2017
But, it’s the first step in helping your customer. Teaching your support team how to handle these interactions can be the difference between keeping and losing a customer. Empowering your customer service representatives to take creative solutions is scary. Channel customers to the right place.
BirdEye
NOVEMBER 27, 2023
When customers are hard to deal with, the saying “the customer is always right” matters more than ever. It means you must try your best to make customers happy, especially when things get tricky. But here’s the kicker: those seemingly unpleasant interactions are not headaches.
Kustomer
MARCH 14, 2022
Live chat allows customers to effortlessly communicate with customer service representatives in real time, without having to leave the platform they are already doing business on. Things like self-service channels have seen an increase in traffic over the last few years while phone customer service has seen a decline.
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