ViiBE Blog

AUGUST 19, 2020

Call centers are well-known for being at the heart of customer success operations. These complex, busy hubs can greatly enhance a company’s customer experience. Consider the actions below in order to set up an efficient and successful call center. Support Call Center Employees . Conclusion.

Call Center 52

Call Center Average Handle Time Case Study Guidelines 52

ShepHyken

OCTOBER 30, 2023

In industries like cruising, where employees live and work together, fostering a positive work environment is essential to ensuring that employees wake up each day ready to deliver exceptional customer service. “More than Perfect Service” is all about where you are, where you would like to be, how you will get there, and making sure that your customers (..)

Hospitality 75

Hospitality Exceptional Customer Service Employee Engagement Hotels 75

ShepHyken

OCTOBER 30, 2023

In industries like cruising, where employees live and work together, fostering a positive work environment is essential to ensuring that employees wake up each day ready to deliver exceptional customer service. “More than Perfect Service” is all about where you are, where you would like to be, how you will get there, and making sure that your customers (..)

Hospitality 67

Hospitality Exceptional Customer Service Employee Engagement Hotels 67

SmartKarrot

FEBRUARY 5, 2021

Role: Vice President of Customer Success Location: Remote, Boston, MA, US Organization: Reprise As a Vice President of Customer Success, you will be responsible for designing and implementing a best-in-class customer success function. Establish and maintain team goals.

Customer Success 10

Customer Success Case Study Exceptional Customer Service Study 10

Playvox

JANUARY 25, 2024

Their performance and effectiveness positively or negatively impact: Customer satisfaction scores (CSAT) and net promoter scores (NPS) – Agents who are disengaged or lacking customer support knowledge can negatively impact not only your scores but overall CX. Why is WEM Better than WFO?

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

Gainsight

JANUARY 11, 2024

Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer success role in their company. Nick Mehta , CEO and Founder of Gainsight, recently said, “Every single software company has a customer success program now.

CEM 52

CEM Customer Success Management Customers 52

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?”

Survey 141

Survey Customer Service Strategy Effort Score 141

Call Center Pros

AUGUST 27, 2018

There is no better and faster path to create exceptional customer service than by learning from those who have done it successfully before. If you want your business to grow and excel in customer service, this post is for you! 10 Best Customer Service Books. Here are Jeffrey Gitomer’s 3.5

Customer Service 40

Customer Service Call Center Loyalty Customer Service Strategies 40

Helpt

APRIL 23, 2024

These approaches may seem cost-effective on the surface, but they ultimately damage customer trust and loyalty. Exceptional customer service is THE differentiator. In fact, according to Salesforce , up to 83% of customers expect to resolve complex problems through a single person. The bottom line?

Social Media 98

Social Media Customer Satisfaction Exceptional Customer Service Loyalty 98

SurveySparrow

OCTOBER 5, 2020

You can embed NPS questions: Net Promoter Score is one of the best indicators for customer satisfaction and even understanding their loyalty. Fun editing interface: It is possible to change colors, make changes to how the surveys look, customize the language in which you want to send the surveys, and edit questions.

Comparison 59

Comparison NPS Survey Net Promoter Score 59

SmartKarrot

JULY 7, 2023

White space in business is like a blank canvas representing customers’ unmet needs waiting to be filled. If you are unaware of the processes to find those blank canvases or the ideas to fill those with customer satisfaction, you are lacking something very major. This is a long-term approach requiring consistency in operation.

Analysis 10

Analysis Customer Satisfaction Resources Loyalty 10

BirdEye

AUGUST 24, 2023

You can remember everything you need to know about a customer marketing strategy with the 4 C’s: Customer : Arguably the most important person in your business. Cost : Loyal customers provide more value to your business than new customers. Customer service Customer retention doesn’t happen without customer satisfaction.

Strategy 98

Strategy Marketing Customer Retention Loyalty 98

Integrity Solutions

SEPTEMBER 28, 2023

After all, you can’t consistently deliver at such a high level — at every customer touch point — if only certain people are responsible for making sure it happens. Training needs to be centered in a belief that honesty, integrity, customer satisfaction and loyalty come before profits. Job performance improves.

Customer Service Training 107

Customer Service Training Training Customer Service Contact Center 107

ProProfs Chat

OCTOBER 30, 2021

What is Customer Feedback? Customer feedback is a measurable parameter for businesses to determine the levels of customer satisfaction. . Putting simply, it is the genuine opinion of the customers for the product or services offered to them. Customer Feedback has an extensive list of benefits one can reap.

Feedback 95

Feedback Survey Customer Satisfaction Effort Score 95

ProProfs Chat

DECEMBER 18, 2019

Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of your support team? . If not, then how do you measure customer success? Below we have put together some ways by which you can boost customer service by setting oriented business objectives and strategies: #1.

Customer Service 80

Customer Service Net Promoter Score Multi-Channel Feedback 80

ChurnZero

SEPTEMBER 16, 2021

Level of engagement with your customer success management (CSM) or other customer support interactions. Customer Effort Score (CES) — how much effort is your customer putting into solving an issue they might be having? This typically leads to higher levels of customer satisfaction.

Customer Retention 52

Customer Retention Strategy Net Promoter Score Effort Score 52

Call Experts

APRIL 28, 2022

These are customer service podcasts, but before we dive into those further let’s keep looking at what is great customer service? Exceptional customer service. Providing outstanding customer service isn’t about giving a free trial period.

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Social Media 52

SmartKarrot

APRIL 23, 2020

Customer Success vs Customer Experience: The Difference Between the Journey and the Destination : Customer experience concentrates on touchpoints, while customer success focuses on the end game. Two Customer-Centric Approaches. That goes back to the nature of their purchases.

Customer Success 10

Customer Success Customer Experience Effort Score Net Promoter Score 10