3 Tips to Bridge the Gap Between Your CX Team & C-Suite
InMoment XI
FEBRUARY 24, 2022
To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. Tip #1: Break Down Metrics. Metrics are core to any CX program—whether it’s NPS , CSAT , CES , etc. Then put it under categories like customer acquisition, customer retention, cross-sell and up-sell, cross-savings, etc.
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