How to Use CX Metrics to Find Bottlenecks to Product Led Growth
InMoment XI
JUNE 14, 2022
Companies like DocuSign, Slack, Zoom, and Hubspot are examples of SaaS companies that are thriving in the End User Era. Voice of customer data illuminates the “why” behind the clicks and the cash. How do you know where your bottlenecks are, and whether you are eliminating them? Net Promoter Score (NPS): Loyalty and More.
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