ShepHyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. Too many times we focus on being competitive with our competition, versus being competitive for the customer.

Customer Service 155

Customer Service Customer Retention Loyalty Retail 155

ShepHyken

SEPTEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. My Comment: In my newest book, I’ll Be Back , I cover the difference between a repeat customer and a loyal customer.

Customer Service 151

Customer Service B2C B2B Customer Retention 151

ShepHyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. 10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers.

Customer Service 65

Customer Service Customer Retention Loyalty Advertising 65

ShepHyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR What is Customer Retention? (+ 8 Customer Retention Strategies) by Madeleine Wilson.

Customer Service 104

Customer Service Contact Center Customer Retention Poor Customer Service 104

Comm100

DECEMBER 19, 2017

Therefore, any company trying to improve their customer experience should follow a defined plan to adopt a strategy that is congruent with their customer expectations. Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement. Prioritize activities and allocate them to employees.

Strategy 294

Strategy Customer Experience How To Customer Journeys 294

ShepHyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. How to handle customer complaints? Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. Follow on Twitter: @Hyken.

Customer Service 80

Customer Service Customer Retention Tips Brands 80

ShepHyken

SEPTEMBER 26, 2022

Each week I read many customer service and customer experience articles from various resources. 15 Qualities You Need To Get A Good Customer Service Job by James Spillane. Business 2 Community) Are you interested in getting a customer service job? Here are my top five picks from last week.

Customer Service 67

Customer Service Customer Retention Tips Analytics 67

ShepHyken

AUGUST 31, 2020

Each week I read a number of customer service and customer experience articles from various resources. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. Learning Hub) Attracting new customers is cool and all, but do you know how to keep them around? Follow on Twitter: @Hyken.

Customer Service 107

Customer Service Social Media Customer Service Training Infographics 107

ShepHyken

AUGUST 10, 2020

Each week I read a number of customer service and customer experience articles from various resources. How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. My Comment: Let’s start this week with a list of customer retention strategies.

Customer Service 93

Customer Service Customer Retention Loyalty Tips 93

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! While subscription models play a role, a crucial strategy involves identifying customer interests. Will AI Take Over Customer Service?

Customer Service 62

Customer Service Net Promoter Score Loyalty Programs Gamification 62

ShepHyken

MAY 18, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer Loyalty Is Flat. These 6 Customer Retention Strategies Actually Work by Hal Koss. But how do you build loyalty that leads to customer retention? by Rachel Lane.

Customer Service 94

Customer Service Customer Retention Loyalty Banking 94

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. ” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. Here are my top five picks from last week. Connect with Shep on LinkedIn.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

ShepHyken

JUNE 14, 2021

Each week I read many customer service and customer experience articles from various resources. Actual vs. Intended Customer Experience: The Major Disconnect by Tara Sporrer. That’s how you create the kind of loyalty that gets customers to come back again and again. Go for brand intimacy.

Customer Service 95

Customer Service Retail Loyalty Study 95

ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Customer Service 62

Customer Service Tips e-support B2C 62

ShepHyken

FEBRUARY 10, 2020

Each week I read a number of customer service and customer experience articles from various resources. How the Digital Era Is Redefining Customer Experience by John Finch. (No No Jitter) As customers become more reliant on non-voice methods of communication, CCaaS serves as a necessary aggregation platform.

Customer Service 105

Customer Service Infographics Customer Retention B2B 105

ShepHyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. Keeping your customers close is all about it, like a favorite coat that you just can’t give up. My Comment: There’s a lot to this article about customer retention and loyalty.

Customer Service 65

Customer Service Loyalty Programs Ecommerce Loyalty 65

ShepHyken

OCTOBER 3, 2016

Each week I read a number of customer service articles from various online resources. Customer Service Week: Appreciating Clients and Employees Gives You an Edge by Sandra Idossou. 4 Smart Tips To Improve Customer Retention at Your Startup by Sheila Eugenio. Here are my top five picks from last week.

Airlines 124

Airlines Customer Service Infographics Customer Retention 124

ShepHyken

MAY 25, 2020

Each week I read a number of customer service and customer experience articles from various resources. How to calculate your customer retention rate by Bryce Baer. Rather, consider it a key metric to guide and improve customer retention strategy and retention rate.

Customer Service 61

Customer Service Contact Center ROI Customer Retention 61

ShepHyken

MARCH 3, 2019

Each week I read a number of customer service and customer experience articles from various resources. Why Is Customer Service So Bad? Harvard Business Review) It’s a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order.

Customer Service 95

Customer Service Omni-Channel Customer Retention Case Study 95

ShepHyken

FEBRUARY 21, 2022

Each week I read many customer service and customer experience articles from various resources. Are Lifelike Digital Humans the Future of Customer Experience? How to Use Content Marketing for Customer Retention and Loyalty by Express Computer. Here are my top five picks from last week.

Customer Service 70

Customer Service Customer Retention Customer Satisfaction Social Media 70

ShepHyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024.

Customer Service 62

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 62

ShepHyken

SEPTEMBER 7, 2020

Each week I read a number of customer service and customer experience articles from various resources. Winning means losing in the game of customer retention by Linda O’Grady. CMO) All too often retention is a blanket goal. ‘We Here are my top five picks from last week.

Customer Service 92

Customer Service Customer Retention Feedback Customer Centricity 92

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Here are my top five picks from last week. Connect with Shep on LinkedIn.

Self Service 67

Self Service Customer Service Social Media Ecommerce 67

ShepHyken

JULY 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. 5 Customer Experience Trends Thet COVID-19 Is Only Accelerating by Stephen Fioretti. Here are four ways companies are guilty of underserving their customers. Here are my top five picks from last week.

Self Service 61

Self Service Customer Service Customer Retention Retail 61

ShepHyken

JANUARY 28, 2024

Each week, I read many customer service and customer experience articles from various resources. What Can Disneyland Teach Us about the Customer Journey? Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. The numbers make the case.

Customer Service 67

Customer Service Customer Journeys Trends Study 67

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. Donna is an author, speaker and customer onboarding strategist.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Here are my top five picks from last week. Connect with Shep on LinkedIn.

Customer Service 67

Customer Service Loyalty Programs Contact Center Financial 67

ShepHyken

OCTOBER 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. 10 Examples Of Amazing Customer Service Departments For Customer Service Week by Blake Morgan. Here are my top five picks from last week. ” Even what happens after the sale is made.

Customer Service 86

Customer Service Customer Retention Culture Tips 86

ShepHyken

OCTOBER 24, 2022

Each week, I read many customer service and customer experience articles from various resources. Depending on the course, it’s not just for the frontline or the people designing a user/customer experience. Some training courses are designed for all employees. Here are my top five picks from last week.

Customer Service 52

Customer Service Retail Course Customer Service Training 52

ShepHyken

MARCH 21, 2022

Each week I read many customer service and customer experience articles from various resources. 15 Stats About Post-Covid Customer Service by Blake Morgan. How Retailers Can Improve Their Customer Retention Rates Through UGC by Adam Dornbusch. Here are my top five picks from last week.

Omni-Channel 67

Omni-Channel Customer Service Self Service Retail 67

ShepHyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument. Connect with Shep on LinkedIn.

Customer Service 69

Customer Service Net Promoter Score Tips Brands 69

Kayako

JUNE 30, 2016

It lays out the key customer service skills and behaviours of great support people. Having shared it with a few customers, they all mentioned how incredibly useful it has been to them. So in the spirit of sharing, we’ve released it as free resource. How will you know when you’ve got customer service skills right?

Customer Service 163

Customer Service Handbook Training Customers 163

Kayako

JUNE 30, 2016

It lays out the key customer service skills and behaviours of great support people. Having shared it with a few customers, they all mentioned how incredibly useful it has been to them. So in the spirit of sharing, we’ve released it as free resource. How will you know when you’ve got customer service skills right?

Customer Service 156

Customer Service Handbook Training Customers 156

ShepHyken

FEBRUARY 26, 2023

Each week, I read many customer service and customer experience articles from various resources. 8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company.

Customer Service 62

Customer Service Call Center Ecommerce Call Center Experience 62

ShepHyken

NOVEMBER 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. Customer Retention Made Easy by Samir Palnitkar. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 82

Customer Service Airlines Employee Engagement Rewards Programs 82

ShepHyken

DECEMBER 3, 2018

Each week I read a number of customer service and customer experience articles from various resources. Here are four reminders of what to do with that angry and upset customer. Customer retention is 5X cheaper than new acquisitions, but is it worth it? Here are my top five picks from last week.

Customer Service 103

Customer Service Retail Airlines Social Media 103

ShepHyken

JUNE 11, 2018

Each week I read a number of customer service and customer experience articles from various resources. Delivering Remarkable Experiences Is How You Win More Customers by Sonia Thompson. My Comment: I’ve always believed that customer retention is about repeat business, which is transactional.

Customer Service 78

Customer Service Loyalty Tips Customer Service Training 78