Three CX Strategy Webinars to Ramp Up Your Program
InMoment XI
DECEMBER 30, 2021
For example: Q: What Metrics Can You Use to Determine Industry and Organizational Maturity? Are you measuring a customer experience—and is it satisfaction or NPS—or a metric that’s meaningful to the goal you’re trying to accomplish? Do you have an employee pulse metric by division, region, or queue?
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