Customer Focused Customer Satisfaction Customer Service Training Survey 
Vonage
MAY 22, 2017
I believe when a company says they want to satisfy their customers, they actually intend to be better than that, but are just using the wrong word to describe it. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Think of it this way. Follow on Twitter: @Hyken.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
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ShepHyken
FEBRUARY 21, 2023
Fifty-eight percent of customers we surveyed said excellent customer service is more important than price. A great customer experience goes hand-in-hand with a great employee experience. It’s no surprise that the best customer-focused companies are also some of the best places to work.
ShepHyken
DECEMBER 7, 2022
When a client is interested in engaging me to speak at their meeting, I’ll usually ask in our initial call, “Why is hiring a customer service speaker important to you at this time?” . You need help from your customers. Do regular surveys. Look at your customer satisfaction ratings. Look at your churn.
ShepHyken
MAY 10, 2021
(Harvard Business Review) The most common methods of tracking customer sentiments have a big blind spot: They can’t pick up on important emotional responses. As a result, qualitative surveys, like Net Promoter Score, end up missing critically important feedback. 10 Ways Knowledge Base Can Improve Customer Experience by Sony T.
ShepHyken
NOVEMBER 30, 2016
I believe when a company says they want to satisfy their customers, they actually intend to be better than that, but are just using the wrong word to describe it. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Think of it this way. Follow on Twitter: @Hyken.
ShepHyken
MARCH 21, 2022
Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. Follow on Twitter: @Hyken.
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