SAP CX Live Munich Recap: 3 Universal CX Challenges for Big Brands
Experience Investigators by 360Connext
NOVEMBER 12, 2019
We oftentimes have this data – we just don’t know that prospect Mr. Smith who is categorized in our marketing campaign software as a “lapsed customer” is the same John Smith who has a policy with our sister brand, who Mr. John Smith views as the same company.
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