Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. This focus on insights should include telco employees, as well.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

ClearAction

DECEMBER 28, 2016

How to Drive Voice of Customer Insights Company-wide: 3 Steps Lynn Hunsaker. Who needs to hear customer feedback? Just your customer-facing staff? Only a few managers of the biggest problem areas? And that starts with informing everyone about voice-of-the-customer on a regular basis.

Voice of Customer 59

Voice of Customer Customer Insights Company How To 59

Verint

JULY 6, 2017

CRMXchange Roundtable: Best Practices in Workforce Management. July 11; Online Webinar. Jenni Palocsik, senior director, solutions marketing, will present “Best Practices in Workforce Management” at 2 p.m. destinationCRM.com Roundtable: Engaging Customers with Smart Customer Service. July 12; Online Webinar.

Customer Insights 36

Customer Insights NPS Employee Engagement Analytics 36

BirdEye

JANUARY 19, 2023

This practice helps organizations connect with customers to address concerns as well as provide thoughtful feedback which can help you make any appropriate changes. Social monitoring keeps brands engaged with their audience, while they obtain insights that allow them to deliver better service and experiences.

Social Media 98

Social Media Analysis Trends Brands 98

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Tips 98

Tips Social Media How To Analysis 98

Gainsight

DECEMBER 14, 2020

It should include how your team interacts with customers when they reach out on their own and how your team (or product) actively engages with your customers without them initiating the first contact. . Because Gainsight CX is a customer experience management solution, it combines surveys, journey orchestration, and analytics.

Customer Engagement 52

Customer Engagement Tools Engagement Strategy 52