ShepHyken

JUNE 3, 2019

Each week I read a number of customer service and customer experience articles from various resources. 10 Ways to Improve Your Customer Experience (CX) by Diana Kaemingk. Qualtrics) If you’re ready to improve your customer experience, check out these 10 tips. Trust inspires confidence with your customers.

Customer Service 115

Customer Service Social Media Survey Customer Confidence 115

ShepHyken

MAY 27, 2019

Each week I read a number of customer service and customer experience articles from various resources. Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. Yet customers also want to enjoy a digital experience with little or no friction. Follow on Twitter: @Hyken.

Customer Journeys 103

Customer Journeys Customer Service Employee Engagement Exercises 103

ShepHyken

OCTOBER 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. The 3 Types of Customers That Will Talk About Your Business—and The One That Definitely Won’t by Jay Baer. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 86

Customer Service Automotive Tips Feedback 86

Magellan Solutions

NOVEMBER 27, 2023

Proactive education means sharing helpful information and resources before customers even ask. Empower them with knowledge and confidence when using your services. Be a reliable source of valuable information, equipping customers for success. They allow customers to share their experiences, preferences, and suggestions.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

ShepHyken

JUNE 24, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable.

Customer Service 112

Customer Service Poor Customer Service Tips Hotels 112

ShepHyken

MAY 7, 2018

Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. An easy return policy creates customer confidence and trust in the brand. Here are my top five picks from last week.

Customer Service 79

Customer Service Policies Retail Case Study 79

ShepHyken

DECEMBER 4, 2017

Each week I read a number of customer service articles from various online resources. Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. Here are my top five picks from last week. For information contact or www.hyken.com.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0