Customer Confidence Customer Focused Loyalty Resources 
Magellan Solutions
NOVEMBER 27, 2023
Proactive education means sharing helpful information and resources before customers even ask. Empower them with knowledge and confidence when using your services. Be a reliable source of valuable information, equipping customers for success. They allow customers to share their experiences, preferences, and suggestions.
ShepHyken
MAY 7, 2018
Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. An easy return policy creates customer confidence and trust in the brand. My Comment: What drives loyalty?
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ShepHyken
MAY 27, 2019
Each week I read a number of customer service and customer experience articles from various resources. Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. Yet customers also want to enjoy a digital experience with little or no friction. Follow on Twitter: @Hyken.
ShepHyken
OCTOBER 15, 2018
Each week I read a number of customer service and customer experience articles from various resources. The 3 Types of Customers That Will Talk About Your Business—and The One That Definitely Won’t by Jay Baer. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
ShepHyken
SEPTEMBER 27, 2021
Each week I read many customer service and customer experience articles from various resources. Just as you want the customer to experience an easy process and system when they do business with you, the same applies to your employees. 5 Ways to Make Your Customer the Hero on Social Media by Chris Kim. (PR
Middlesex Consulting
DECEMBER 27, 2015
Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception. These skills engender confidence in the engineer and support staff.
ShepHyken
DECEMBER 4, 2017
Each week I read a number of customer service articles from various online resources. Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. Here are my top five picks from last week. For information contact or www.hyken.com.
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