The Right Survey to Measure Each Touchpoint of the Customer Journey
GetFeedback
JANUARY 19, 2020
For example, a few hours after checking into my hotel, I got an email with this message. After my trip was over, I received one final request using a Net Promoter (NPS) rating scheme. This is the right time to use NPS. . Suggestion: make the choice of survey methods part of the customer profile. A “would you recommend?”
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