How Consumer Behavior Is Fueling the Future of Retail CX
Kustomer
APRIL 14, 2021
While post-transaction support, like order status and return initiation, likely will never subside, CX teams can now take on more of a revenue-generating advisory role, answering product questions or directing customers to better alternatives. Read on for a preview, and access the full e-book here. The Shift to Digital-First.
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