CSM Magazine
SEPTEMBER 6, 2023
Websites have been great for this and have replaced a lot of work that customer care agents previously handled. To make matters worse, clients can sometimes be more knowledgeable about the subject than the official customer service representatives. These developments have been a boon to productivity for everyone.
CSM Magazine
AUGUST 30, 2021
The top four process risks that customer service teams should be aware of include disgruntled clients, insufficient information systems, training, and warranty. If an organization cannot meet the expectations of its customers, the customer service representatives should find a way to rectify this situation.
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CSM Magazine
JULY 30, 2020
Busy customer service managers sometimes make the mistake of hiring new reps without much discernment and end up with a team member that is just “doing a job” rather than providing outstanding customer care. They need to remember transactions with customers to provide adequate follow-up. Efficiency.
CSM Magazine
DECEMBER 21, 2022
Customers are likely to be unsatisfied and move their business elsewhere if the representative repeatedly passes them off or leaves them on hold while they get guidance from their superiors. On the other hand, a knowledgeable and empowered customer care representative may transform a frustrated customer into a happy one.
CSM Magazine
DECEMBER 18, 2023
Survey Says: Customer Service Needs Improvement Customer Care Measurement & Consulting (CCMC), a company specializing in customer service research, conducts periodic customer rage surveys. Meet your customers on their preferred channel of communication for better results. 66 percent of U.S.
CSM Magazine
SEPTEMBER 11, 2023
It’s no secret that the online casino industry has skyrocketed in recent years, but what’s often overlooked is the exceptional digital customer service that backs this meteoric rise. That’s no happy accident.
Team HGS
MARCH 6, 2019
Companies worldwide are putting significant effort and technology investments into improving the customer experience, providing the people, process, and technology to support an omnichannel environment. HGS is proud to be recognized in the “2019 Training Top 125” by Training Magazine. Customer Experience.
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